Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Hiring for Tomorrow, Part 2: How to Hire

Like our Jill of All Trades mentioned in Part 1 of this series, Hiring for Tomorrow: The Set Up, finding qualified candidates is a lot more involved than posting an ad – especially so if you want someone that will stand the test of time. But before you cast your net, how do you decide […]

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Two Truths and a Lie: The Tough Customer

This week, I’d like to play a game with you. But first, a little background.. I’ve loved icebreaker games for as long as I can remember. Yes, the initial awkwardness that is inherent to all “getting-to-know-you” games is, well, awkward. I don’t love that, but who does? But what I love is the challenge to […]

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The Just-Right Company

Once upon a time, there was a company. They weren’t a giant corporation, but they weren’t a rinky-dink operation either. This company was just right. The just-right company spent thousands of hours researching, testing, and tweaking its products. They invested in technology to streamline processes and be a better customer resource. And at this just-right […]

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No One Wants to Get on the Titanic

I was working on a project a few weeks ago when I overheard a colleague: “No one wants to get on the Titanic.” It was an interesting thing to say. And, I couldn’t get its relevance out of my head. You’re familiar with this iconic ocean liner’s story. Knowing the fate, do you think you’d […]

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Content, Frequency, Delivery – and Free Shirts

2015 is here. We could spend time talking about how fast it snuck up or the things that weren’t quite finished last year, but that would be a waste. A waste of a perfectly good fresh start. For the Reman U crew, the first article of any new year is an important one. It’s a […]

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Why You Should Be More Useful This Holiday Season*

*and from here on out Captain Reman is one of those connected guys. You know the type. They always seems to have a referral for “the best place in town for ___,” the number for the world’s greatest tailor/repairman/etc, and invitations to the top networking and learning events. So earlier this week when he invited […]

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Thank U

For the past 189 weeks, you’ve allowed us to share countless articles, videos, guest posts, sales tips, and more with you. Whether directly in your inbox or over here on the blog, putting together unique content is worthwhile – knowing that you’re on the other end. And since you mean so much to us, we […]

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The Boss of Me

Boss’s Day: The one day of the year when employees are supposed to thank their boss for all the things they do. Today especially, I find it hard to not think of some of the most iconic “boss types”:  “The Bill Lumbergh” Lumbergh is a micromanager with awful motivational skills. He doles out loads of […]

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5 Excuses You Make (And 10 Reasons They’re Getting In Your Way)

When was the last time you made an excuse? Personally, I really hate hearing them. And yes I make them, too. But it isn’t without being fully aware once one escapes my lips – and trying like hell to make sure it doesn’t happen again. Excuses are like quicksand. The more frequently you make them, […]

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The Juice is Worth the Squeeze

I recently sold to a customer who hadn’t purchased from us before. I’m sure this happens daily at your business or shop, and, believe me, it does here, too, but this sale was different. Way Back in March… A shop owner hopped on our website and started an Olark chat (read as: one of those […]

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