Let me start by making it clear that I AM NOT a Yelp-er. I do not write bad reviews about a slow server, a rude cashier, or even when I find out the hard way my salad was spiked with avocado. Unless it is a life threatening or devastating experience, I do not let one […]
Read More*Ring ring* “Hello! This is Chad in Core Returns. How can I help you today?” “Hi, Chad. This is Barb and I’m calling to check on the status of the return credit for invoice 1507219.” “Yes, that core has been returned back to us and a credit has been processed.” “Is this core a good […]
Read MoreMoving Day: an exciting day to look forward to (or dread) for months. Moving Day: an organizational celebration (or catastrophe). We’ve all been there – whether we’ve moved ourselves, our kids, or offices, and whether you’re learning about clothes you haven’t worn in a few years or strategies in spatial reasoning, it’s never dull. I […]
Read MoreREMAN U is a place for stories. This post is no exception, but I’m going to go slightly off-script and start by telling you the moral to this story: most businesses hurt their relationships with customers because they don’t apply the same project management skills that they use in the shop when working with them. […]
Read MoreThis story starts a few weeks ago with a seemingly simple task: booking a hotel room. With a local Milwaukee event kicking off (and an office full of coworkers that I really enjoy and don’t see nearly as often as I’d like to), I took to my usual go-to travel sites and started hunting for […]
Read MoreIn the well-stocked cafeteria where I work, we’re never short on snacks. My house, on the other hand, is a different story, so I tend to arrive at work stomach rumbling, scavenging for a semblance of a breakfast. Conveniently, cereal is a mainstay in our rotating snack dispensers, making this a relatively easy choice for […]
Read MoreArriving at a mood-lit hostess stand at a trendy fine-dining restaurant, excellence is an anticipated part of the experience. The simplicity of takeout pizza too, though more common place, has expectations that good and easy food awaits. As customers, we always carry expectations into a service or purchase experience, and regardless of how it goes […]
Read MoreI have never been very handy. Most of my youth was consumed with soccer and more soccer. I learned how to change my oil in high school and helped with some small projects around the house, but that was about it. As I have “grown up” and gained appliances, electronics, and properties, the desire to […]
Read MoreMy wife, Amanda, and I have been seeing a lot of movies at our local theater lately. You may recall that I worked for a movie theater in college (slinging nachos, among other things). The theater we go to is owned by the same company. Every time I’m there, I’m usually over analyzing the level […]
Read MoreWhen I was a small child, my grandmother would frequently call my sister a boska, which roughly translates from Polish to English as being “bossy.” As a little sister, I’m here to verify that she was bossy and still is. Especially when I’ve had a particularly rough day at work, this memory sticks with me. […]
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