In the well-stocked cafeteria where I work, we’re never short on snacks. My house, on the other hand, is a different story, so I tend to arrive at work stomach rumbling, scavenging for a semblance of a breakfast. Conveniently, cereal is a mainstay in our rotating snack dispensers, making this a relatively easy choice for […]
Read MoreArriving at a mood-lit hostess stand at a trendy fine-dining restaurant, excellence is an anticipated part of the experience. The simplicity of takeout pizza too, though more common place, has expectations that good and easy food awaits. As customers, we always carry expectations into a service or purchase experience, and regardless of how it goes […]
Read MoreI have never been very handy. Most of my youth was consumed with soccer and more soccer. I learned how to change my oil in high school and helped with some small projects around the house, but that was about it. As I have “grown up” and gained appliances, electronics, and properties, the desire to […]
Read MoreMy wife, Amanda, and I have been seeing a lot of movies at our local theater lately. You may recall that I worked for a movie theater in college (slinging nachos, among other things). The theater we go to is owned by the same company. Every time I’m there, I’m usually over analyzing the level […]
Read MoreWhen I was a small child, my grandmother would frequently call my sister a boska, which roughly translates from Polish to English as being “bossy.” As a little sister, I’m here to verify that she was bossy and still is. Especially when I’ve had a particularly rough day at work, this memory sticks with me. […]
Read MoreBefore I get too far, this is not about food. Yes, food is delicious. And I hope whatever you had for lunch today was tasty, but this article? It’s about the other things throughout the day that you eat. Or rather, consume. From the moment you wake up in the morning (after snoozing your alarm […]
Read MoreWe’re Making Some Changes Improvements. When you hear the word change, what do you feel? It’s always interesting to me that this one little word, “change,” evokes so much emotion (both positive and negative) from the recipient of the announcement. I’m very careful not to use the word at all when delivering news to employees. […]
Read MoreYou’ve heard it a million times: treat others how you’d like to be treated. And you’ve probably had some pretty great – and some pretty bad – customer service experiences. In the past, I never thought to put the two together. I thought, “Well, if I’m the customer, I should just expect exemplary service.” The […]
Read MoreA former boss of mine once said, “Working with Girl Wonder is easy. You just have to be polite. If you need her help, be kind. If you are rude or mean, though, you will get nothing accomplished.” This little insight into how I work has stayed with me for years. It’s something I think […]
Read MoreAs 2016 nears its end, it’s common to start to reflect on the previous year: the good, the bad, the ugly, the stuff that made us smile, the stuff that we want to close our eyes and forget. In the shop, you might be cleaning up invoices, doing inventory of the parts you have and […]
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