Before I get too far, this is not about food. Yes, food is delicious. And I hope whatever you had for lunch today was tasty, but this article? It’s about the other things throughout the day that you eat. Or rather, consume. From the moment you wake up in the morning (after snoozing your alarm […]
Read MoreWe’re Making Some Changes Improvements. When you hear the word change, what do you feel? It’s always interesting to me that this one little word, “change,” evokes so much emotion (both positive and negative) from the recipient of the announcement. I’m very careful not to use the word at all when delivering news to employees. […]
Read MoreYou’ve heard it a million times: treat others how you’d like to be treated. And you’ve probably had some pretty great – and some pretty bad – customer service experiences. In the past, I never thought to put the two together. I thought, “Well, if I’m the customer, I should just expect exemplary service.” The […]
Read MoreA former boss of mine once said, “Working with Girl Wonder is easy. You just have to be polite. If you need her help, be kind. If you are rude or mean, though, you will get nothing accomplished.” This little insight into how I work has stayed with me for years. It’s something I think […]
Read MoreAs 2016 nears its end, it’s common to start to reflect on the previous year: the good, the bad, the ugly, the stuff that made us smile, the stuff that we want to close our eyes and forget. In the shop, you might be cleaning up invoices, doing inventory of the parts you have and […]
Read More“It’s that time of year again,” I thought to myself, the tradition of holiday decorating once again upon us. As I pulled the Christmas decorations out for the holidays in place of my stepdad who recently has had some health trouble, I came across something special. At the bottom of one of the boxes of […]
Read MoreBusiness connections: you’ve made them at some point in time throughout your career. You’ve had your good, your better, and your best ones. Remember how great it felt when you achieved what you set out to accomplish together? However, what might not be as fresh in your mind is what it took to get you […]
Read More“This limited warranty shall apply to…” “Unless otherwise stated…” “…shall not apply if the defect was caused through…” Sound familiar? Whether any of these phrases (or oh-so-legal and exciting versions of them) are outlined in your business’s warranty statement, you’ve no doubt read them in tiny print at some point in your lifetime as a […]
Read MoreService is a feeling. The reason why Good Eggs did such a good job at earning my loyalty (and my referrals; seriously, go to Good Eggs any time you’re near Door County, Wisconsin) is because of how they made me feel. (And if you missed last week, get caught up here.) They made me feel welcome. […]
Read MoreI’ve been standing in line for 30 minutes or so by the time I realize I may not get to eat breakfast today. I’m in line for, what I’ve been told, is the most amazing breakfast burrito on the planet. Apparently it’s no secret, because Good Eggs is packed. Imagine a Qdoba or Chipotle but […]
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