Waiting in line can be exciting. The kind of waiting that ends with a roller coaster ride or with the purchase of concert tickets to your favorite band’s show. Waiting in line can also be not so exciting. Like when you’re at the doctor’s office or stuck in rush hour traffic. This is a story […]
Read MoreIn my early 20’s, I got a job bartending at a local watering hole. The proprietor, Jerry, was a sharp businessman who taught me more than a few things that have stuck with me nearly two decades later. One of my favorite lessons of his was how to handle the “free drink”. Regulars at a […]
Read MoreEvery 3,000 miles, I get to make a decision – where to take my car in for an oil change. Typically, I take it to my usual place, so it’s kind of a non-decision. But on my most recent visit, their customer service was particularly terrible. The lure of this place was convenience. An oil […]
Read MoreThis week, I’d like to play a game with you. But first, a little background.. I’ve loved icebreaker games for as long as I can remember. Yes, the initial awkwardness that is inherent to all “getting-to-know-you” games is, well, awkward. I don’t love that, but who does? But what I love is the challenge to […]
Read MoreI was working on a project a few weeks ago when I overheard a colleague: “No one wants to get on the Titanic.” It was an interesting thing to say. And, I couldn’t get its relevance out of my head. You’re familiar with this iconic ocean liner’s story. Knowing the fate, do you think you’d […]
Read MoreQ: “How do you eat an elephant?” A: “One bite at a time.” I’ve loved that joke since I was a little kid. I’ve also loved to bring it up to my adult friends and colleagues who suffer from the inability to start a project because they can’t see how they’ll ever get all the […]
Read MoreHow about a free shirt? OK, the shirt is almost free. It won’t cost you a dime. But it will cost you a few minutes of your time. You see, this issue of REMAN U is our 199th, and I’m asking for your help in making our 200th something really special. Each week, we […]
Read More2015 is here. We could spend time talking about how fast it snuck up or the things that weren’t quite finished last year, but that would be a waste. A waste of a perfectly good fresh start. For the Reman U crew, the first article of any new year is an important one. It’s a […]
Read MoreWith the holiday season just around the corner, I’ve begun my yearly ritual of shopping for friends and family, most of which I do online now. Heck, I even go as far as keeping an Excel spreadsheet with names and gift ideas for the people I am shopping for – my own naughty or nice […]
Read MoreI recently sold to a customer who hadn’t purchased from us before. I’m sure this happens daily at your business or shop, and, believe me, it does here, too, but this sale was different. Way Back in March… A shop owner hopped on our website and started an Olark chat (read as: one of those […]
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