This is the second week in a series of responding to reader submissions, questions, and topic suggestions. I like answering your emails because they are real-world and they may relate to your job, your life, and your sales efforts. I’m going to do my best to answer every single question over the next few weeks. […]
Read MoreEmbed from Getty Images Last week we received many topic suggestions and even more questions from our readers. I’m going to do my best to answer every single question over the next few weeks. If you’ve got more questions…keep them coming! Reader Question: Do you have a list of Sales no no’s? Worst thing in […]
Read MoreWe’ve been writing and sending articles weekly for a little over a year now, and we’ve never really asked you to do anything in return. Until now. We know you’re reading Reman U (we can see by the analytics and statistics), and we know you’re enjoying it (we get dozens of emails each week thanking […]
Read MoreI flew almost 150,000 miles this year. And it took until today, December 22nd, for something positive and worthy of writing about to happen to me. Yes, I could have written an article at least once each week of the year about what not to do based on the crappy service and frequent lies most […]
Read MoreThe $6 Million Man. Yep, he exists. His name is Mark Schwartzman. He owns and runs Glen Burnie Transmissions in Glen Burnie, Maryland, and he’s one of the most insightful businessmen in the transmission industry. Captain Reman interviewed Mark this week via Skype on the tail-end of Glen Burnie’s 50th Anniversary Party. Watch the interview below (about 10 minutes) […]
Read MoreTo all the marketers, salespeople, corporations, SPAMers, advertisers, and vendors who contacted me this week I say to you now: THANKS FOR NOTHING! Actually, I should say, “No thank you!” for clogging my inbox with junk mail, SPAM, worthless advertising, and phony thank-you letters. But what I really want to say is, “You failed!” All that you’ve accomplished […]
Read MoreAdmit it: You’ve called in to a call center sometime in the last month, and you’ve heard some variation of this fantastic hold message: “Thank you for calling. Your call is very important to us.” That sucks! I’ll admit it: That was our hold message, and it will be for a few more days while […]
Read MoreAs I caught the pass and planted my feet I looked toward the basket. It was the championship game in what would be my last season of organized basketball. I was twelve. I may have been the worst player on the team but I loved the game and, thankfully, my coach always played me a […]
Read MorePicking up where we left off 2 weeks ago (read 5 Reasons Your Shop Needs to Do Social Media), this week we’re sharing how your shop can get started using social media. I know what you’re thinking, it’s not worth my time, but here are a few stats that might convince you otherwise: Facebook is […]
Read MoreLast week I shared tips on whether to mystery shop and how to monitor your sales and service team’s phone calls. This week I’m going to give you a few of the things I listen for when reviewing calls with my team. This list is not exhaustive, and your actual mileage may vary. Each time […]
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