Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Customer Service

Propeller of Passion

Imagine you and a team of others are in a boat stranded in the ocean, the motor is broken and a slow leak has formed. You are the Captain, it is your job to get the crew to safety. Your group manages to stay afloat and on course by working together. Someone bails the boat, […]

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Don’t Get Burned: Documentation As Protection

It’s the time of year in the midwest that we emerge from our winter hibernation at the first glimpse of warm sunshine. The air no longer hurts to breathe, the breeze doesn’t feel like knives in your skin, and the chance of a debilitating snowstorm is slim.  We are pale and vitamin D deficient. We […]

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Sealing the Deal: Quote to Sell

Finding a company to purchase a high dollar item from, or a contractor to do a big job seems a lot like what I imagine online dating to look like.  Swipe left, swipe right. Running online searches to verify credibility, asking around to see if friends have ever utilized their services, triple checking to make […]

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Need For Speed

The rush to get to 5 o’clock, the relief that Friday brings, the countdown to the next vacation.  Getting all the jobs out the door, all the phone calls made, all the to-do’s considered done enough. In our race to get “there” we lose the opportunity to learn, to teach, to experience or bestow joy. […]

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The Soft Touch of Service Recovery

The only purchasing activity worse than car buying, is appliance shopping. The competing features are endless, the delivery takes eons, and the satisfaction doesn’t even come close to that of hopping in a new ride and taking off.  Our dishwasher broke five months ago. I despised the idea of hunting for a replacement so deeply […]

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Developing a Positive Perspective One Glimmer at a Time

Before the dawn of the internet, and specifically social media, we relied on our friends, television, and radio to fuel our pop culture vocabulary. Plastering positive sayings on our Lisa Frank binders in school, reading tagged overpasses while cruising, and mimicking our favorite celebrities gave us phrases such as: “You go Girl!”, and “Eat My […]

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Where’s The Damn Egg?

What happened to the magic, melting golden egg that oozed flavor and oil? It was once the best part of preparing that box of dehydrated chicken noodle soup mix.  The egg shaped vessel provided some semblance that I was actually consuming a chicken like product. I don’t get more soup without the egg. It doesn’t […]

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Clean Your Plate!

I am a planner, a list maker, a sticky note fanatic. There are notes scattered across bits of paper, and doodled in notebooks throughout our house. I have not one, but three calendars. Luckily the web based ones sync up. I always know what has to be done, but finding the right order can be […]

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Can You Hear Me Now?

The lack of effective communication leads to frustration.  Frustration leads to misunderstandings, heated interactions, and dead ends.  Communication is dependent not only on the speaker’s competency of their expression but also the ability of the recipient to accept and understand what is being said. Without one, or the other a barrier to effective communication is […]

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A Rose By Any Other Name: Sweet or Sewage?

“That which we call rose by any other name would smell as sweet.” Not to discredit the greatest love story of all time, or create the greatest debate that Reman U has ever seen, but sorry Will. You are wrong.  Names matter, they give life to an inanimate object, purpose to a place, and have […]

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