Thanks. It is a word that often gets overused or not used enough, kind of like Swiss cheese where there are only two options: you either like it or you don’t. The simple act of saying thank you is easy. You are recognizing that someone went out of their way to assist you with something. […]
Read MoreIt could have been the worst day. My day started out normal. Dogs out. Coffee. Start the Sunday cleaning. Kids up. Off to the gym. Same old, same old. A text comes in. I don’t see it. I’m living life. I’ve got not a care in the world unless it pertains to not falling on […]
Read MoreWhere I work, 90% of all customer interactions are on the phone. Whether they’re looking to quote, buy, sell, return, or get some help, it happens on a phone call. And while phone etiquette and expectations seem pretty common sense, you’d be surprised the impact even the smallest thing makes. Like the greeting. I and […]
Read MoreIt happens to the best of us. You get an angry customer on the phone. You are the angry customer on the phone. Your day isn’t panning out the way you had hoped it would, and everything seems to be taking a turn for the worst. And our almost-always gut instinct? Letting these communications shape […]
Read MoreA few days ago I placed an order online. It was with a company I’ve worked with a few times in the past; they’ve got a high-quality product, and I’ve always had a positive experience working with them. An hour or so later I received an email from an employee at said company. In so […]
Read MoreLet me start by making it clear that I AM NOT a Yelp-er. I do not write bad reviews about a slow server, a rude cashier, or even when I find out the hard way my salad was spiked with avocado. Unless it is a life threatening or devastating experience, I do not let one […]
Read More*Ring ring* “Hello! This is Chad in Core Returns. How can I help you today?” “Hi, Chad. This is Barb and I’m calling to check on the status of the return credit for invoice 1507219.” “Yes, that core has been returned back to us and a credit has been processed.” “Is this core a good […]
Read MoreMoving Day: an exciting day to look forward to (or dread) for months. Moving Day: an organizational celebration (or catastrophe). We’ve all been there – whether we’ve moved ourselves, our kids, or offices, and whether you’re learning about clothes you haven’t worn in a few years or strategies in spatial reasoning, it’s never dull. I […]
Read MoreREMAN U is a place for stories. This post is no exception, but I’m going to go slightly off-script and start by telling you the moral to this story: most businesses hurt their relationships with customers because they don’t apply the same project management skills that they use in the shop when working with them. […]
Read MoreThis story starts a few weeks ago with a seemingly simple task: booking a hotel room. With a local Milwaukee event kicking off (and an office full of coworkers that I really enjoy and don’t see nearly as often as I’d like to), I took to my usual go-to travel sites and started hunting for […]
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