A decade ago, I was a very fast man on the banked oval tracks known as velodromes. At one time, velodrome and track bicycle racing were the most popular spectator sports in America and the top racers held the land speed records of the day. Now, there are only a couple dozen velodromes in operation […]
Read MoreYOU NEED TO READ THIS ARTICLE. THE WHOLE THING. NOT JUST THE BEGINNING AND END. YOU MUST READ THE WHOLE ARTICLE. When you read the above sentence, I bet you thought one of a few things: “Whoa, this is serious!” “Wow, Megan is angry.” “Where does this lady get off trying to tell me what […]
Read MoreChances are if you are reading this, you are not someone’s dependent, and much of what you do you do for others or because you have to. You have to do laundry, mow the grass, pay the bills, start that diet, install that transmission, go to the dentist, prepare your taxes. That mostly sounds awful. Why would anyone […]
Read MoreBasketball legend Michael Jordan? No, number 23 is not the right Mike. Jackson 5’s most iconic member? No, he’s not the right Mike, either. The Mike that sparked these words? Mike Anderson, Transmission Digest Account Executive for 17 years until his passing this past November. And for the past 6 years or so while I’ve […]
Read MoreEveryone deals with it, and everyone deals with it differently. What is it? Stress. If you’re like me, the thought of a stressful situation alone is enough to set your inner freak-out time-bomb ticking. Stress is a pretty common denominator at most workplaces, regardless of where you work or what you do for a living. […]
Read MoreThanks. It is a word that often gets overused or not used enough, kind of like Swiss cheese where there are only two options: you either like it or you don’t. The simple act of saying thank you is easy. You are recognizing that someone went out of their way to assist you with something. […]
Read MoreIt could have been the worst day. My day started out normal. Dogs out. Coffee. Start the Sunday cleaning. Kids up. Off to the gym. Same old, same old. A text comes in. I don’t see it. I’m living life. I’ve got not a care in the world unless it pertains to not falling on […]
Read MoreWhere I work, 90% of all customer interactions are on the phone. Whether they’re looking to quote, buy, sell, return, or get some help, it happens on a phone call. And while phone etiquette and expectations seem pretty common sense, you’d be surprised the impact even the smallest thing makes. Like the greeting. I and […]
Read MoreIt happens to the best of us. You get an angry customer on the phone. You are the angry customer on the phone. Your day isn’t panning out the way you had hoped it would, and everything seems to be taking a turn for the worst. And our almost-always gut instinct? Letting these communications shape […]
Read MoreA few days ago I placed an order online. It was with a company I’ve worked with a few times in the past; they’ve got a high-quality product, and I’ve always had a positive experience working with them. An hour or so later I received an email from an employee at said company. In so […]
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