Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

management

Fire Your Center Manager

I know that’s a strong title, and an unfair one without qualification. I promise I’ll explain in detail just after I tell you about my last trip to Chicago. My wife and I took our two older daughters to Chicago for two nights of fun in the city. We interacted with the trendiest brands – […]

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Slow to Hire, Quick to Fire

“Slow to hire, quick to fire” is one of the countless philosophies on how to staff a business.  As much as we have an official hiring policy here, it’s at the very least to hire slowly. Every candidate goes through a series of interviews with a variety of staff members, tours the office space, and […]

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Shop Management Lessons from Malcolm Brogdon & the Milwaukee Bucks

  This article is NOT about basketball. It’s about YOU. It’s about your shop. It’s about your business. And, arguably it’s about your life. It’s how about to get the most out of everyone you interact with. It just so happens that today’s lesson came from a basketball player. A professional one. A really famous […]

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Making a Bad Choice the Right Way

This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment… ultimately, […]

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How to Draft Your Dream Team

Summer is slowly slipping into fall, bringing cooler weather, pumpkin spice flavored everything, and unequivocally most important: the return of football season. As it happens, more of my coworkers than not are avid some-kind-of-sports fans. This lends itself to some (mostly) friendly competition in the form of fantasy football leagues.   As is customary, to kickoff (pun intended) a […]

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Take the Road Less Congested

It’s Thursday morning, and I’m running late for work. I scramble for my shoes, grab a banana for breakfast – don’t forget to feed the cat, oh, and remember to lock that door behind you! – I jump in my car and take off. So far so good: all the lights are green, nothing seems to be […]

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How to Do Impossible Things

49 hours and 17 minutes ago, 13 of my peers and I were beginning a challenge that was physically and mentally impossible. Broken into teams of 2, 7 on each team, we were to follow orders and perform various dreadful movements at the command of Navy Seal Special Ops Veterans. We had all trained hard for […]

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Leaders on Leadership

In my observation of these things, leadership is obtained in one of two ways:  1. It is ambitiously sought.   I shall one day lead others!  I will educate and study leadership to qualify myself!   2. It is achieved: organically, accidentally, and oftentimes against your very will.   I work hard, help others, and set an example – Oh, yeah, I guess I […]

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Being a Tool Builder

  We work in a world of tools. Humans are distinctive from most other creatures on this planet by our ability to make and use them. The earliest advances in society are measured by the tools we built and used (fire, hand axes, spear throwers, the wheel, pottery and so on). The automotive industry is particularly defined […]

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What to Expect When You’re Expecting (A New Employee)

Babies are tiny, cute little miracles. They are innocent and adorable. But they’re not very smart. They have no experience; they haven’t learned yet. They are truly entry-level humans. They are fresh and new and need nurturing to develop. It is the responsibility of the parents, teachers, and community to teach. From ABCs to SATs, […]

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