Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

management

Stuck Happens

So there I was toggling between editing forms (boring) and researching website plugins (endless) – whoever said marketing is glamorous is a dirty stinkin’ liar, by the way. See, the thing about tedium is it’s like a little productivity-killing ninja. It sneaks up on you, hurls a throwing star at whatever part of your brain […]

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Hiring for Tomorrow, Part 2: How to Hire

Like our Jill of All Trades mentioned in Part 1 of this series, Hiring for Tomorrow: The Set Up, finding qualified candidates is a lot more involved than posting an ad – especially so if you want someone that will stand the test of time. But before you cast your net, how do you decide […]

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Hiring for Tomorrow: The Set Up

The people you’re working with today aren’t necessarily the people you’ll be working with tomorrow. They may be lured away by other opportunities. Or have to relocate because of their spouse’s job. Or maybe they just need a change. Turnover is an inevitable part of running a business. And, like it or not, its effects […]

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(Tribal) Knowledge is Power

In business as in life, it is the responsibility of each generation to pass knowledge down to the next. Things like basic job functions are probably part of a formal training program. A company handbook most likely lays out all the policies and rules. And a new employee packet should have all the HR odds […]

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What’s Your Spirit Animal?

It’s no secret that we’ve been growing. Beyond the new 160,000 square foot production facility that will be coming online in the near future, we’ve been adding staff to our Customer Loyalty teams. That means lots and lots of interviews. Now, I’ve been in my fair share of interviews, but never as the interviewer. When […]

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Is Your Mindset Motivating Your Employees?

Let’s start this week’s lesson with a quiz. Don’t worry, there are only three questions. As you can see from your quiz results, you fall into one of two categories: Those of a Fixed Mindset Those of a Growth Mindset Fixed-Minded people feel that basic qualities – like intelligence or talent – are set at […]

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No One Wants to Get on the Titanic

I was working on a project a few weeks ago when I overheard a colleague: “No one wants to get on the Titanic.” It was an interesting thing to say. And, I couldn’t get its relevance out of my head. You’re familiar with this iconic ocean liner’s story. Knowing the fate, do you think you’d […]

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How to Eat an Elephant (and Reman U Turns 200 Today!)

Q: “How do you eat an elephant?” A: “One bite at a time.” I’ve loved that joke since I was a little kid. I’ve also loved to bring it up to my adult friends and colleagues who suffer from the inability to start a project because they can’t see how they’ll ever get all the […]

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Want a Reason to Read this Week’s REMAN U Issue?

How about a free shirt?   OK, the shirt is almost free. It won’t cost you a dime. But it will cost you a few minutes of your time. You see, this issue of REMAN U is our 199th, and I’m asking for your help in making our 200th something really special. Each week, we […]

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7 Ways to Onboard a Rockstar

When you hire a new guy or gal, your job isn’t done when they walk in the door. In fact, it’s just starting. A few weeks ago, Ben joined our Customer Loyalty Team. It’s been about a year since adding anyone new, so our onboarding process was due for revamping. So how do we ensure […]

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