This week’s post is based on a letter from one of our loyal readers, Eddie Symonds at Powertrain Products in Upper Marlboro, Maryland. Thanks so much for sharing, Eddie! From Eddie: “Dear Captain Reman, I just hired a new employee & they asked me for a new chair at their desk that they were assigned […]
Read MoreI took my own advice over the past week and spent a fair amount of time on our sales floor. I answered front line sales calls. I took some customer complaint calls. I talked to loyal customers. I talked to new customers. I fumbled through our new-ish computer system and created quotes, wrote a few […]
Read MoreYour alarm didn’t go off. The person in front of you slammed on their brakes. The dry cleaner lost your suit. Your dog ate your presentation notes. Excuses. We’ve all made them. Heck, you probably even made at least one before lunch today without even realizing it. Life happens. To all of us. There are […]
Read MoreEmbed from Getty Images OK, truth be told, I don’t hate email. I do, however, hate that I allow email to distract me. I hate that many people do not know how to use email appropriately. I hate that I can never seem to get to the bottom of my inbox. I hate that people […]
Read MoreMy mother hung a magnet on our refrigerator when I was ten years old that read, “Life is 10% what happens to you, and 90% how you react to it.” I hated that magnet as a kid. I later learned that it was a Charles Swindoll quote. I also learned to love the quote – […]
Read MorePart 2, A Manager’s Perspective Last week, Jennifer Porter (aka The Woman Behind the Curtain) shared a video interview and a few thoughts on eliciting great employee performance. This week, Captain Reman weighs in. Want to lead your team (company, employees, department, coworkers) to greater success? Read on! The secret to becoming a great leader […]
Read MorePart 1, An Employee Perspective Earlier this week, I couldn’t help but notice an air of sluggishness all around me… The lackadaisical grocery store cashier, checking her nails and staring off into space as the little old lady in front struggled with the credit card machine. The Jimmy Johns delivery driver, arriving 30 minutes late […]
Read MoreThis week’s video is a bit of fun, a bit of made-for-your-entertainment videography, and a bit of a business lesson. Watch my team of transmission sales reps destroy our $2,000 Dell color-laser, multi-function printer with sledgehammers. Yep. I let them do it. In fact, I watched from my office window and smiled. Why? Because the […]
Read MoreEvery time you answer the phone, you have an opportunity and a choice. The opportunity: somebody is calling you because they need or want something. The choice: you can give them information or you can give them a reason to buy from you. Before you answer that next call, think “What’s my goal?” Hint: if […]
Read MoreETE REMAN’s founder, Sam Loshak, is known for his many insightful and pithy statements. In fact, we’ve come to dub his statements “Sam-isms.” One of Sam’s most frequent reminders to ETE’s leadership is “fish stink from the head.” What Sam means is that the worst smelling part of a dead fish is its head. But what […]
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