This week’s video is a bit of fun, a bit of made-for-your-entertainment videography, and a bit of a business lesson. Watch my team of transmission sales reps destroy our $2,000 Dell color-laser, multi-function printer with sledgehammers. Yep. I let them do it. In fact, I watched from my office window and smiled. Why? Because the […]
Read MoreEvery time you answer the phone, you have an opportunity and a choice. The opportunity: somebody is calling you because they need or want something. The choice: you can give them information or you can give them a reason to buy from you. Before you answer that next call, think “What’s my goal?” Hint: if […]
Read MoreETE REMAN’s founder, Sam Loshak, is known for his many insightful and pithy statements. In fact, we’ve come to dub his statements “Sam-isms.” One of Sam’s most frequent reminders to ETE’s leadership is “fish stink from the head.” What Sam means is that the worst smelling part of a dead fish is its head. But what […]
Read MoreLast week I shared strategies for making your New Year’s resolutions a reality this year. In case you missed that article, you can read it here. This week, I’ve decided to give you a little insight into what we’ve done here at ETE REMAN to get ourselves off to a great start in 2012. I […]
Read MoreYou’ve probably heard that the best time to fire an employee is on a Friday afternoon, just before closing, so that the employee has the weekend “to think about things and calm down.” A weekend of thinking (the theory goes) helps to ease the pain of having lost one’s job. I’ve never been one to ascribe to that […]
Read MoreI’m hoping you can help me. I’d like to find the creator of the piece below. I’ve Googled every way I know how and I’ve struck out time after time. After a talk I delivered in Minneapolis last month, one of the audience members approached me and handed me a piece of paper. He simply […]
Read MoreI’m an easy interview, but a tough judge. I don’t use personality or behavioral tests – I’ve tried them all, and I do see some value there, but I’ve also relied on them for hiring decisions which I later came to regret. I don’t call your references. It’s a waste of my time and theirs. […]
Read MoreCan you believe it’s already July? I sure can’t! Just yesterday it felt like January. OK, I live in Wisconsin. It really WAS winter yesterday. July means it’s mid-year time, and that means it’s time to look at what you’ve accomplished for the year. If your shop runs on a calendar year, it’s time for […]
Read MoreNo, seriously, it’s not. It’s a five-letter word. And, it’s the single most important factor to your success in the automotive repair business. “Trust me,” you say. “Experts you can trust,” you print on your marketing materials. “When cars need fixing, consumers trust their vehicles to us,” your Yellow Pages ads read. I wonder, though, […]
Read MoreThis week’s question comes from a loyal reader with a question for Captain Reman. Dear Captain Reman, I have a good one I would like to cover that I have noticed is an ever growing problem in the workforce all over not just the automotive field. Lateness!! As a manager I always pride myself on […]
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