My mother hung a magnet on our refrigerator when I was ten years old that read, “Life is 10% what happens to you, and 90% how you react to it.” I hated that magnet as a kid. I later learned that it was a Charles Swindoll quote. I also learned to love the quote – […]
Read MorePart 2, A Manager’s Perspective Last week, Jennifer Porter (aka The Woman Behind the Curtain) shared a video interview and a few thoughts on eliciting great employee performance. This week, Captain Reman weighs in. Want to lead your team (company, employees, department, coworkers) to greater success? Read on! The secret to becoming a great leader […]
Read MorePart 1, An Employee Perspective Earlier this week, I couldn’t help but notice an air of sluggishness all around me… The lackadaisical grocery store cashier, checking her nails and staring off into space as the little old lady in front struggled with the credit card machine. The Jimmy Johns delivery driver, arriving 30 minutes late […]
Read MoreThis week’s video is a bit of fun, a bit of made-for-your-entertainment videography, and a bit of a business lesson. Watch my team of transmission sales reps destroy our $2,000 Dell color-laser, multi-function printer with sledgehammers. Yep. I let them do it. In fact, I watched from my office window and smiled. Why? Because the […]
Read MoreEvery time you answer the phone, you have an opportunity and a choice. The opportunity: somebody is calling you because they need or want something. The choice: you can give them information or you can give them a reason to buy from you. Before you answer that next call, think “What’s my goal?” Hint: if […]
Read MoreETE REMAN’s founder, Sam Loshak, is known for his many insightful and pithy statements. In fact, we’ve come to dub his statements “Sam-isms.” One of Sam’s most frequent reminders to ETE’s leadership is “fish stink from the head.” What Sam means is that the worst smelling part of a dead fish is its head. But what […]
Read MoreLast week I shared strategies for making your New Year’s resolutions a reality this year. In case you missed that article, you can read it here. This week, I’ve decided to give you a little insight into what we’ve done here at ETE REMAN to get ourselves off to a great start in 2012. I […]
Read MoreYou’ve probably heard that the best time to fire an employee is on a Friday afternoon, just before closing, so that the employee has the weekend “to think about things and calm down.” A weekend of thinking (the theory goes) helps to ease the pain of having lost one’s job. I’ve never been one to ascribe to that […]
Read MoreI’m hoping you can help me. I’d like to find the creator of the piece below. I’ve Googled every way I know how and I’ve struck out time after time. After a talk I delivered in Minneapolis last month, one of the audience members approached me and handed me a piece of paper. He simply […]
Read MoreI’m an easy interview, but a tough judge. I don’t use personality or behavioral tests – I’ve tried them all, and I do see some value there, but I’ve also relied on them for hiring decisions which I later came to regret. I don’t call your references. It’s a waste of my time and theirs. […]
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