management Archives - Page 23 of 23

Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Trust the Process, Not the Chicken

The Naked Truth: Feedback Matters

The Builder and the Baker: Find the Cause, Cure the Crack

Strike It Rich

What Have You Done This Year?

Can you believe it’s already July? I sure can’t! Just yesterday it felt like January. OK, I live in Wisconsin. It really WAS winter yesterday. July means it’s mid-year time, and that means it’s time to look at what you’ve accomplished for the year. If your shop runs on a calendar year, it’s time for […]

Trust is not a four-letter word

No, seriously, it’s not. It’s a five-letter word. And, it’s the single most important factor to your success in the automotive repair business. “Trust me,” you say. “Experts you can trust,” you print on your marketing materials. “When cars need fixing, consumers trust their vehicles to us,” your Yellow Pages ads read. I wonder, though, […]

What Do You Do With a Tardy Employee?

This week’s question comes from a loyal reader with a question for Captain Reman. Dear Captain Reman, I have a good one I would like to cover that I have noticed is an ever growing problem in the workforce all over not just the automotive field. Lateness!! As a manager I always pride myself on […]

The Day After Memorial Day Edition

I took the day off yesterday. I mean, really off. No email. No cell phone. No thinking about business. No nothing except taking my girls to the pool and relaxing as a family. Then a family barbecue. Yes, I did the grilling. It was very meaningful. I find that Memorial Day means different things to […]

Motivation Made Simple

If you’re a manager then you’ve been told at least once that you have to “motivate your people.” But how do you do that? Where should you start, and what can you do? Forget about buying a motivational poster like the one here. Instead, start with something MUCH easier. Start by making a change in […]

To Mystery Shop or Not to Mystery Shop, That is the Question

Here’s another awesome question from a reader! Dear Captain Reman, I want my phone sales people to be amazing, and I know mystery shopper programs are one way to do this. Can you tell me how I can put one together, or should I just spend the money and get outside help? A Concerned Executive […]

Failure to Authorize? More like Failure to Communicate!

Special thanks to my friend and customer Don Saffioti of Clifton, NJ for this great tip! Captain Reman: Here’s my best response to a customer who is about to FTA on you: If the customer says, “The car’s not worth it…” or, “I’m going to get another car…” I ask “Let’s examine the alternatives. What […]