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management

Failure to Authorize? More like Failure to Communicate!

Special thanks to my friend and customer Don Saffioti of Clifton, NJ for this great tip! Captain Reman: Here’s my best response to a customer who is about to FTA on you: If the customer says, “The car’s not worth it…” or, “I’m going to get another car…” I ask “Let’s examine the alternatives. What […]

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