Most of us have jobs that involve customers and customer service, even if that is not in your actual job title. My question to you today is when is it appropriate to do something extra-ordinary? Chances are, “Do something special for customer,” is not on any forms at your organization, unless you work at Zappos […]
Read MoreOur name is on a lot of stuff: stickers, hats, shirts, lanyards, and of course, pens. It’s also on some pretty niche stuff: Klement’s beef snack sticks (“Nice to Meat You”), VIN decoding mousepads, beer mugs, bobbleheads… and we come up with new, interesting stuff to brand all the time, partly because our favorite customers, […]
Read MoreThe dual Christmas and New Years holidays serendipitously fell on two consecutive Monday and Tuesdays. This meant: 4 day weekends, slow work weeks, and lots of time to celebrate and relax with my family. For the first time since my maternity leave, I had a lot of quality time on my hands with my son. Email notifications […]
Read MoreI recently moved. You know the story: packing everything I own, finding a day I could coordinate everyone I needed to help at the same time (and a truck, and a trailer), cleaning crevices in my house that haven’t seen daylight for the better part of two years (who cleans the top of the molding […]
Read MoreI recently was given a pair of roller skates, and they’ve been hell on wheels. I did not ask for these skates, and they were skates I did not want. Still, they were given to me. Roller skating is terrifying. Just getting to stand up is a task, let alone moving around. They are uncomfortable […]
Read MoreThis article is NOT about basketball. It’s about YOU. It’s about your shop. It’s about your business. And, arguably it’s about your life. It’s how about to get the most out of everyone you interact with. It just so happens that today’s lesson came from a basketball player. A professional one. A really famous […]
Read MoreThis week has been a homecoming of sorts. Sadly, tragedy struck the family of a childhood best friend and a funeral brought some old friends together for the first time in several years. We’ve attended each other’s weddings, texted birthday greetings, celebrated milestones at a distance, but the three of us have not spent any […]
Read MoreThe holiday season brings family together, rewards some of us for enduring cold weather, and carries on traditions. It’s the most wonderful time of the year… especially if you are a football fan like me. Football is a tradition and a passion among many in my family, with my coworkers, and with our customers (right, […]
Read MoreThis is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment… ultimately, […]
Read MoreAs the air develops a cool crispness and the trees begin turning yellow and red, it means it is time for more than just football and pumpkin spice lattes. It’s college-campus-visit season. As a father of both a college sophomore and high school senior, I have been on my fair share of college campus tours. […]
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