This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment… ultimately, […]
Read MoreAs the air develops a cool crispness and the trees begin turning yellow and red, it means it is time for more than just football and pumpkin spice lattes. It’s college-campus-visit season. As a father of both a college sophomore and high school senior, I have been on my fair share of college campus tours. […]
Read MoreWhile job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests, “No, I cannot overnight a 280lb item,” “No, […]
Read MoreNowadays contact with your favorite (or least favorite) brands is only a tweet away. We’ve all seen it: a customer is angry with a product or service and they take to Twitter to call out a bad experience. I’ve done it myself. This gives the brand a chance to fix the problem, to make things […]
Read MoreMy family recently hired a company, let’s call them ABC Siding, to put new vinyl siding on our house. In addition to that, the company we chose provided an excellent lesson in an extraordinary customer experience. During our initial meeting, the company was certainly “salesy”, they had a product to sell, and we had a […]
Read MoreAs an owner, founder, CEO, president, or some version of several of these titles, at some point in time you made a decision: to start a business – or take the helm of one that already existed. Maybe you researched, planned, and joined a successful franchise. Perhaps you started at the counter and eventually […]
Read MoreSummer is slowly slipping into fall, bringing cooler weather, pumpkin spice flavored everything, and unequivocally most important: the return of football season. As it happens, more of my coworkers than not are avid some-kind-of-sports fans. This lends itself to some (mostly) friendly competition in the form of fantasy football leagues. As is customary, to kickoff (pun intended) a […]
Read MoreIt’s Thursday morning, and I’m running late for work. I scramble for my shoes, grab a banana for breakfast – don’t forget to feed the cat, oh, and remember to lock that door behind you! – I jump in my car and take off. So far so good: all the lights are green, nothing seems to be […]
Read More49 hours and 17 minutes ago, 13 of my peers and I were beginning a challenge that was physically and mentally impossible. Broken into teams of 2, 7 on each team, we were to follow orders and perform various dreadful movements at the command of Navy Seal Special Ops Veterans. We had all trained hard for […]
Read MoreIn my observation of these things, leadership is obtained in one of two ways: 1. It is ambitiously sought. I shall one day lead others! I will educate and study leadership to qualify myself! 2. It is achieved: organically, accidentally, and oftentimes against your very will. I work hard, help others, and set an example – Oh, yeah, I guess I […]
Read More
