Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Reman U articles

Accounting for the Bus Theory

On any team, each member has a role to play. In your shop, your Customer Service Manager helps customers and works to earn repeat business. Your Custodian keeps the place clean and approachable. Your Office Manager makes sure the business functions. And no one is more capable (or qualified) to diagnose, repair, and rebuild than […]

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The Cog in Your Customer Experience Strategy

A decade ago, I was a very fast man on the banked oval tracks known as velodromes. At one time, velodrome and track bicycle racing were the most popular spectator sports in America and the top racers held the land speed records of the day. Now, there are only a couple dozen velodromes in operation […]

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The Cure for a Project Hangover

I have been working on a project for nearly a year or so now, and it may take a year or two from now before I complete it. I constantly like to keep myself busy because I honestly hate it when a project is finished. I’m happy when a project is done for literally 10 […]

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Sell Like Rebecca

My wife, 2 kids, Copper the dog, and I lived in our “starter home” for 17 years.  It was a quaint, 3-bedroom Cape Cod with a fenced in yard that was beautifully landscaped…by my wife.  But with every passing year, our home began to feel more and more quaint.  We needed more space, and for […]

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If You Give a Sales Guy a Lead

If you give a sales guy a lead, he’s going to ask for a phone number. When you give him the number, he’ll probably ask you for an email address. When you’re finished, he’ll ask you for a creative pitch.  Then he’ll want to set a meeting to make sure he’s on the same page. […]

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My Last REMAN U (For Now)

Fans, admirers, colleagues: undoubtedly, you’ve been following my journey these last few articles. You know that I’ve been growing – literally and professionally. I’ve had to adjust my standards and expectations both for myself and my team – recruiting help and delegating tasks for the good of me my team. Well, friends, the time has […]

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The Anti-Millennial Millennial Club

Encountering a millennial in the workplace is pretty normal for most of us now depending on the industry. If you’re in a business that utilizes technology, then there’s a bigger chance you’re surrounded by millennials—or maybe you’re a millennial yourself. If you’re in the automotive or machining industry, it may be different. Regardless of your […]

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TONE IT UP

YOU NEED TO READ THIS ARTICLE. THE WHOLE THING. NOT JUST THE BEGINNING AND END. YOU MUST READ THE WHOLE ARTICLE. When you read the above sentence, I bet you thought one of a few things: “Whoa, this is serious!” “Wow, Megan is angry.” “Where does this lady get off trying to tell me what […]

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At Face-to-Face Value: Why I Leave My Cubicle

It’s early. It’s quiet and calm—until suddenly it’s not. The hallway doors open, and a large, loud moving mass streams in steadily—and they’re coming my way. It’s the first morning of the tradeshow, and as the very definition of introverted, I’m steeling myself for a whole lot of uninterrupted human interaction for the next few […]

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How to Overcome Half-Baked Pies – and Under-Cooked Culture

I am known around the office as something of a baker. I need only inspiration, boredom, or a humble request from my colleagues to bring in the goods to share with one and all… or the few that usually devour it by 9 AM. Recently, a group baking event presented itself at work that I […]

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