It could have been the worst day. My day started out normal. Dogs out. Coffee. Start the Sunday cleaning. Kids up. Off to the gym. Same old, same old. A text comes in. I don’t see it. I’m living life. I’ve got not a care in the world unless it pertains to not falling on […]
Read MoreIf I had to guess, I’d bet that I’m 1 of at least 1.21 million people who are a fan of Back to the Future (snaps for the uber fans who picked up on that numerical reference). I didn’t see it in theatres, but I popped in our VHS copy on almost every teenage sick […]
Read MoreThey say time flies when you’re having fun. And the infamous, anonymous they certainly are not wrong as a very important milestone has managed to sneak up on me: my one-year work anniversary. And this specific anniversary genuinely blows my mind. One year is a long while but also no time at all in the […]
Read MoreL’Oreal personal care products have been around since 1909, and say what you want about them as a company or their products, they have had one of the most successful marketing campaigns based on 4 simple words: “Because you’re worth it.” You couldn’t ask for a more perfect slogan for personal hygiene products. Interpreted, it […]
Read MoreI celebrated a birthday this past week, and I’m floating somewhere in that spot after the last milestone most people are excited about and the uncertainty of some very adult things ahead of me. Seeing how I wasn’t looking forward to celebrating this year, (forever young is a thing, right?) and my birthday fell on […]
Read MoreWhere I work, 90% of all customer interactions are on the phone. Whether they’re looking to quote, buy, sell, return, or get some help, it happens on a phone call. And while phone etiquette and expectations seem pretty common sense, you’d be surprised the impact even the smallest thing makes. Like the greeting. I and […]
Read MoreAbout 3 weeks ago, I took a step away from my desk – and into a pair of steel-toed boots. While it wasn’t the first time I’ve worked in a pair of safety shoes in my professional lifetime, it was the first in the past 6 years of my current role. A 4:45 am alarm? […]
Read MoreIt happens to the best of us. You get an angry customer on the phone. You are the angry customer on the phone. Your day isn’t panning out the way you had hoped it would, and everything seems to be taking a turn for the worst. And our almost-always gut instinct? Letting these communications shape […]
Read MoreOn September 10, over 81,000 people ventured to Lambeau Field to watch the Green Bay Packers kick off their season with a win against the Seattle Seahawks. While it was only week one, the importance of the event should not be overstated. Across all 50 states, thousands of Packers fans took this opportunity to get […]
Read MoreAt this point, I have met just about everyone around the office. And at first glance, I imagine my coworkers saying to themselves, “Hey, that hunky new guy seems to have it all figured out.” Well, I want to come clean. The path hasn’t always seemed this clear. Obstacles exist, whether they are in the […]
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