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Reman U articles

The Road to Rugged

I remember during my second interview asking my would-be-boss if it was something of an unspoken expectation that I be athletic or at least possess the desire to participate in the Tough Mudders, 5ks, and Warrior Dashes of the world. See, the office had distinct signs of competitive athleticism. From sports gear to prints of […]

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Be the Special in Specialization

Growing up, did Mom tell you that you were special?  Do you have special skills?  Yum, special sauce!  Like paying special assessments?  Part of a special interest group?  Would you like to place a special order? Well, isn’t that special.  And is being special a good thing? What about your business?  Is it a specialty […]

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The ZIP that Broke the System

A few days ago I placed an order online. It was with a company I’ve worked with a few times in the past; they’ve got a high-quality product, and I’ve always had a positive experience working with them. An hour or so later I received an email from an employee at said company. In so […]

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The Rules of Winning Teams

Life. Work. Family. What do these three things have in common?  Probably a great many things come to mind: stressful, fun, difficult, loving, but I’d bet that TEAM isn’t at the top of your list even though teams are present in some shape or form in every aspect of our lives… unless you are a […]

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The Wonder of Work Wing(wo)men

There’s no denying that sometimes, if you want something done right, you should just do it yourself. Most hard working types who’ve gone through school or training with less than hard working types learn the old fashioned way just how unpleasant collaboration can be — when you end up doing the work yourself whether you […]

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The Dog Days of Service

Let me start by making it clear that I AM NOT a Yelp-er. I do not write bad reviews about a slow server, a rude cashier, or even when I find out the hard way my salad was spiked with avocado. Unless it is a life threatening or devastating experience, I do not let one […]

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One is the Loneliest Number

One time, I ran 50 miles (they don’t call me the Reman Runner for nothing!). Shortly thereafter I took a much-needed break but have since found it hard to start again, even months and months later. Don’t get me wrong, I love running. It’s my thing. But once you’re out of a well-honed habit and subsequently […]

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Customer Service Isn't Always Funny – But You Can Be

*Ring ring* “Hello! This is Chad in Core Returns. How can I help you today?” “Hi, Chad. This is Barb and I’m calling to check on the status of the return credit for invoice 1507219.” “Yes, that core has been returned back to us and a credit has been processed.” “Is this core a good […]

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When the Best Laid Plans are Stuck in A Box

Moving Day: an exciting day to look forward to (or dread) for months.  Moving Day: an organizational celebration (or catastrophe). We’ve all been there – whether we’ve moved ourselves, our kids, or offices, and whether you’re learning about clothes you haven’t worn in a few years or strategies in spatial reasoning, it’s never dull. I […]

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Pushing Boundaries and Pulling in An Earned Media Boost

Lavar Ball did what? If you know, you’ll know the direction I’m going. If you don’t, you’ll know more about him now and what he has to do with what we all can learn about riding the wave of free media than you ever believed could be relevant to you in your role. Lavar Ball […]

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