Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Reman U articles

One is the Loneliest Number

One time, I ran 50 miles (they don’t call me the Reman Runner for nothing!). Shortly thereafter I took a much-needed break but have since found it hard to start again, even months and months later. Don’t get me wrong, I love running. It’s my thing. But once you’re out of a well-honed habit and subsequently […]

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Customer Service Isn't Always Funny – But You Can Be

*Ring ring* “Hello! This is Chad in Core Returns. How can I help you today?” “Hi, Chad. This is Barb and I’m calling to check on the status of the return credit for invoice 1507219.” “Yes, that core has been returned back to us and a credit has been processed.” “Is this core a good […]

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When the Best Laid Plans are Stuck in A Box

Moving Day: an exciting day to look forward to (or dread) for months.  Moving Day: an organizational celebration (or catastrophe). We’ve all been there – whether we’ve moved ourselves, our kids, or offices, and whether you’re learning about clothes you haven’t worn in a few years or strategies in spatial reasoning, it’s never dull. I […]

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Pushing Boundaries and Pulling in An Earned Media Boost

Lavar Ball did what? If you know, you’ll know the direction I’m going. If you don’t, you’ll know more about him now and what he has to do with what we all can learn about riding the wave of free media than you ever believed could be relevant to you in your role. Lavar Ball […]

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Building Projects (and Relationships) in the Dark

REMAN U is a place for stories. This post is no exception, but I’m going to go slightly off-script and start by telling you the moral to this story: most businesses hurt their relationships with customers because they don’t apply the same project management skills that they use in the shop when working with them. […]

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Three Things I Learned From Playing Buyer Hardball

This story starts a few weeks ago with a seemingly simple task: booking a hotel room. With a local Milwaukee event kicking off (and an office full of coworkers that I really enjoy and don’t see nearly as often as I’d like to), I took to my usual go-to travel sites and started hunting for […]

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Read This and Reap

I read a lot of books. Or, I should say, I used to read a lot of books. Since the invention of social media (namely, Facebook), I find myself wasting the time that I used to devote to reading a chapter or two of something valuable on looking at pictures of other people’s vacations. No […]

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Can a Bowl Full of Cereal Be Magically Transitious?

In the well-stocked cafeteria where I work, we’re never short on snacks. My house, on the other hand, is a different story, so I tend to arrive at work stomach rumbling, scavenging for a semblance of a breakfast. Conveniently, cereal is a mainstay in our rotating snack dispensers, making this a relatively easy choice for […]

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There's a Problem – and Then There's Ice Cream

Arriving at a mood-lit hostess stand at a trendy fine-dining restaurant, excellence is an anticipated part of the experience. The simplicity of takeout pizza too, though more common place, has expectations that good and easy food awaits. As customers, we always carry expectations into a service or purchase experience, and regardless of how it goes […]

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You Don’t Have to Sell Something to Gain a Customer

I have never been very handy.  Most of my youth was consumed with soccer and more soccer.  I learned how to change my oil in high school and helped with some small projects around the house, but that was about it. As I have “grown up” and gained appliances, electronics, and properties, the desire to […]

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