Arriving at a mood-lit hostess stand at a trendy fine-dining restaurant, excellence is an anticipated part of the experience. The simplicity of takeout pizza too, though more common place, has expectations that good and easy food awaits. As customers, we always carry expectations into a service or purchase experience, and regardless of how it goes […]
Read MoreI have never been very handy. Most of my youth was consumed with soccer and more soccer. I learned how to change my oil in high school and helped with some small projects around the house, but that was about it. As I have “grown up” and gained appliances, electronics, and properties, the desire to […]
Read MoreI cry. I ugly cry. I get jealous. I get professional jealousy. I am short. I sell myself short. I procrastinate. I procrastinate on my dreams. I judge. I often judge quickly without the correct amount of information to do so. I eat donuts. I eat a lot of donuts. My hair does this thing […]
Read MoreMy wife, Amanda, and I have been seeing a lot of movies at our local theater lately. You may recall that I worked for a movie theater in college (slinging nachos, among other things). The theater we go to is owned by the same company. Every time I’m there, I’m usually over analyzing the level […]
Read MoreLocked in a staring contest with a blank Word document. A pile of unopened bills on your desk. Another new email notification. “How in the world am I going to get this done? How am I ever going to make it from point A to point B?” You’ve been there. I’ve been there. Whether at […]
Read MoreWhen I was a small child, my grandmother would frequently call my sister a boska, which roughly translates from Polish to English as being “bossy.” As a little sister, I’m here to verify that she was bossy and still is. Especially when I’ve had a particularly rough day at work, this memory sticks with me. […]
Read MoreBefore I get too far, this is not about food. Yes, food is delicious. And I hope whatever you had for lunch today was tasty, but this article? It’s about the other things throughout the day that you eat. Or rather, consume. From the moment you wake up in the morning (after snoozing your alarm […]
Read MoreIt’s been nearly eight months since myself and the catalog team set out to the task of rebuilding our online catalog from the ground up. When we embarked on the project, it almost seemed like an insurmountable feat. Where does one even begin when trying to build an entire application that is not only user-friendly, […]
Read MoreWe’re Making Some Changes Improvements. When you hear the word change, what do you feel? It’s always interesting to me that this one little word, “change,” evokes so much emotion (both positive and negative) from the recipient of the announcement. I’m very careful not to use the word at all when delivering news to employees. […]
Read MoreYou’ve heard of them: millennials—the “kids” born in the vast spread between 1981 and 2000—always on their phones, always clamoring about how they’re special, how they’re going to change the world. And now they’re in the workplace. You know them. Maybe you’re one of them. Maybe one of them works for you. I must confess […]
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