“This limited warranty shall apply to…” “Unless otherwise stated…” “…shall not apply if the defect was caused through…” Sound familiar? Whether any of these phrases (or oh-so-legal and exciting versions of them) are outlined in your business’s warranty statement, you’ve no doubt read them in tiny print at some point in your lifetime as a […]
Read MoreMost salespeople do not follow up. Most salespeople have lousy closing ratios. Don’t be like most salespeople. The key to becoming a huge success in sales is persistence and follow up. Just think about your kids. What’s their commitment to persistence when they want something from you? (think: candy bar at the grocery store, or […]
Read MoreService is a feeling. The reason why Good Eggs did such a good job at earning my loyalty (and my referrals; seriously, go to Good Eggs any time you’re near Door County, Wisconsin) is because of how they made me feel. (And if you missed last week, get caught up here.) They made me feel welcome. […]
Read MoreI’ve been standing in line for 30 minutes or so by the time I realize I may not get to eat breakfast today. I’m in line for, what I’ve been told, is the most amazing breakfast burrito on the planet. Apparently it’s no secret, because Good Eggs is packed. Imagine a Qdoba or Chipotle but […]
Read MoreI went to dinner with the Reman Wingman last week following several hours spent in our booth on a trade show floor. A bit tired and jet lagged, we were anxious to eat. The restaurant we picked wasn’t too busy, and a friendly hostess sat us almost immediately. Within minutes, our server approached to offer […]
Read More“Don’t forget to say ‘Thank you.’” I can remember my mother and father preaching these words to me as a little girl. Though I’m not little anymore, I’m still giving my thanks and now reminding my grown children of the same thing. But, this article isn’t about parenting. When someone holds a door open for […]
Read MoreIn today’s world, we rely on our technologies to get us though the day. For some, our cell phones are a means of still being connected to customers and our business when we’re not at the shop. The office computer stores sales records and the inventory of parts and products we keep on hand. Our […]
Read MoreWith a name like Girl Wonder, you might expect me to have superpowers. Sure, I’m pretty good at pulling events together, negotiating with vendors, and planning. But sometimes, I have to engage another special power – saying “no.” Does this two-letter word make me a villain? As a boss, manager, or coworker, does it make […]
Read MoreI’m a competitive guy and we have a highly competitive culture here. The Reman Wingman and Transmission Control still play soccer at a high level. The Remaniac and the King of Core & More have a push up challenge going for who brings on more new customers. The Trans Detective coaches high school soccer for […]
Read MoreYesterday was Captain Reman’s birthday. Between wishing him well and thinking about cake (because, let’s be honest, cake makes even an already great day better), I found myself thinking about Reman U. After all, this is pretty much where the “Captain Reman” name first came to be. But beyond the alter ego (and a pretty […]
Read More
