In today’s world, we rely on our technologies to get us though the day. For some, our cell phones are a means of still being connected to customers and our business when we’re not at the shop. The office computer stores sales records and the inventory of parts and products we keep on hand. Our […]
Read MoreWith a name like Girl Wonder, you might expect me to have superpowers. Sure, I’m pretty good at pulling events together, negotiating with vendors, and planning. But sometimes, I have to engage another special power – saying “no.” Does this two-letter word make me a villain? As a boss, manager, or coworker, does it make […]
Read MoreI’m a competitive guy and we have a highly competitive culture here. The Reman Wingman and Transmission Control still play soccer at a high level. The Remaniac and the King of Core & More have a push up challenge going for who brings on more new customers. The Trans Detective coaches high school soccer for […]
Read MoreYesterday was Captain Reman’s birthday. Between wishing him well and thinking about cake (because, let’s be honest, cake makes even an already great day better), I found myself thinking about Reman U. After all, this is pretty much where the “Captain Reman” name first came to be. But beyond the alter ego (and a pretty […]
Read MoreEver leave work and then have to return moments later after reaching your car and discovering you have no keys? Or arrive at the gym without shorts (or sports bra)? What about a quick trip to the grocery store where you failed to bring a wallet? How about a camping trip with no spatula? Or […]
Read MoreCan you recall the last time you were blown away by a terrific service recovery? I experienced two in one day last weekend. Each was remarkable and accomplished with a very different method. The first occurrence was at a wine bar, the kind where you get a glass and a card, and can self-serve wine […]
Read MoreLast December, I bought a couple of sweaters online. One was for myself, and one was as a Christmas present for my brother. I ended up finding what I was looking for on two different websites – and I had two very different experiences. Website A was where I bought the sweater for myself (a […]
Read MoreThis week’s article was inspired by one of our loyal readers. Sharla emailed us and asked: “Is branding important if you sell to a ‘middle man’ and the end user has no idea you even exist? “ The quick and dirty answer? Yes. Your brand is the outward extension of your business. And, it will always be […]
Read MoreWhen you’re a kid, bullying often comes in a few select forms. That neighbor down the street who makes fun of your training wheels. The 6th grader who cuts you in the lunch line every pizza day. Your older brother who insists that you really should quit punching yourself. Your sister who cuts your hair […]
Read MoreFrom my life experiences, I have noticed that the majority of “non-car people” assume that when it comes to a Porsche, you’re only paying for the name and that the price of one does not reflect the cost of parts. On the other hand, you have a solid domestic like a Ford. A Ford is […]
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