Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Reman U articles

Your Obligation to Motivation

Motivation is the reasoning behind the way someone acts or behaves – the general desire or willingness of that person to do something. Each person on this earth has a different set of reasons for why they are motivated to do something.  As a leader, finding what motivates each of your employees will not only […]

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Bossypants: The Art of Creatively Hiding Business Insight

I can’t take it anymore. I have a dirty little secret. And I have to come clean. I hate business books. “But Aimee,” you say. “This is your 36th interesting and insightful article for Reman U! How can you possibly hate business books?” First, it’s creepy that you know exactly how many articles I’ve written. […]

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Customer Loyalty and a Free Drink

In my early 20’s, I got a job bartending at a local watering hole. The proprietor, Jerry, was a sharp businessman who taught me more than a few things that have stuck with me nearly two decades later. One of my favorite lessons of his was how to handle the “free drink”.  Regulars at a […]

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Stuck Happens

So there I was toggling between editing forms (boring) and researching website plugins (endless) – whoever said marketing is glamorous is a dirty stinkin’ liar, by the way. See, the thing about tedium is it’s like a little productivity-killing ninja. It sneaks up on you, hurls a throwing star at whatever part of your brain […]

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What I Love Most About Failure

Throughout my life, I’ve struggled with failure. Not as a consistent result of my decisions or actions, but as a concept. I hate the idea of failing – and will do pretty much anything to avoid it. In my professional life, I’ve definitely failed more than a few times. Shipped a customer’s order incorrectly by […]

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Where Did All the Good Customers Go?

Every 3,000 miles, I get to make a decision – where to take my car in for an oil change. Typically, I take it to my usual place, so it’s kind of a non-decision. But on my most recent visit, their customer service was particularly terrible. The lure of this place was convenience. An oil […]

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Hey Sales Superhero, Where's Your Sidekick?

I was once answering emails on the back of my husband’s motorcycle. It was a Friday during work hours and I didn’t see the harm in it. When we stopped, I called the office. “Is everything going okay?” My husband just shook his head. “Mary, you’re on vacation. Your customers will survive without you. Even […]

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Swiss Cheese Business

Transparency is like Swiss cheese. Either you love it or hate it. For those who love it, the sharing (and over-sharing never ends). On any given social media platform, you know everything that’s going on in the lives of everyone all the time – even if you don’t want to. There’s a constant need to […]

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Hiring for Tomorrow, Part 2: How to Hire

Like our Jill of All Trades mentioned in Part 1 of this series, Hiring for Tomorrow: The Set Up, finding qualified candidates is a lot more involved than posting an ad – especially so if you want someone that will stand the test of time. But before you cast your net, how do you decide […]

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Hiring for Tomorrow: The Set Up

The people you’re working with today aren’t necessarily the people you’ll be working with tomorrow. They may be lured away by other opportunities. Or have to relocate because of their spouse’s job. Or maybe they just need a change. Turnover is an inevitable part of running a business. And, like it or not, its effects […]

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