This week, I’d like to play a game with you. But first, a little background.. I’ve loved icebreaker games for as long as I can remember. Yes, the initial awkwardness that is inherent to all “getting-to-know-you” games is, well, awkward. I don’t love that, but who does? But what I love is the challenge to […]
Read MoreIn business as in life, it is the responsibility of each generation to pass knowledge down to the next. Things like basic job functions are probably part of a formal training program. A company handbook most likely lays out all the policies and rules. And a new employee packet should have all the HR odds […]
Read MoreIt’s no secret that we’ve been growing. Beyond the new 160,000 square foot production facility that will be coming online in the near future, we’ve been adding staff to our Customer Loyalty teams. That means lots and lots of interviews. Now, I’ve been in my fair share of interviews, but never as the interviewer. When […]
Read MoreOnce upon a time, there was a company. They weren’t a giant corporation, but they weren’t a rinky-dink operation either. This company was just right. The just-right company spent thousands of hours researching, testing, and tweaking its products. They invested in technology to streamline processes and be a better customer resource. And at this just-right […]
Read MoreLet’s start this week’s lesson with a quiz. Don’t worry, there are only three questions. As you can see from your quiz results, you fall into one of two categories: Those of a Fixed Mindset Those of a Growth Mindset Fixed-Minded people feel that basic qualities – like intelligence or talent – are set at […]
Read MoreI was working on a project a few weeks ago when I overheard a colleague: “No one wants to get on the Titanic.” It was an interesting thing to say. And, I couldn’t get its relevance out of my head. You’re familiar with this iconic ocean liner’s story. Knowing the fate, do you think you’d […]
Read MoreQ: “How do you eat an elephant?” A: “One bite at a time.” I’ve loved that joke since I was a little kid. I’ve also loved to bring it up to my adult friends and colleagues who suffer from the inability to start a project because they can’t see how they’ll ever get all the […]
Read MoreHow about a free shirt? OK, the shirt is almost free. It won’t cost you a dime. But it will cost you a few minutes of your time. You see, this issue of REMAN U is our 199th, and I’m asking for your help in making our 200th something really special. Each week, we […]
Read MoreMaking a career change is a big decision and a major life change. I’ve had many jobs in my lifetime, from washing dishes as a 14 year old to recently joining the ETE team. Along the way, I’ve gathered experience and insights that make it easier to find and excel in a new position. Whether […]
Read MoreWhen you hire a new guy or gal, your job isn’t done when they walk in the door. In fact, it’s just starting. A few weeks ago, Ben joined our Customer Loyalty Team. It’s been about a year since adding anyone new, so our onboarding process was due for revamping. So how do we ensure […]
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