Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Reman U articles

Fight Like A Girl

“Welcome to Parts R’ Us, what are you working on today”. The company name may be made up but I said those exact words as customers walked through the store’s door. Every day. All day. For a lot of days. Usually everything went smoothly. I sold spark plugs and starters, brake pads and batteries. I […]

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Rekindle the Spark

When did the excitement and adventure fade? When did it become ok to be satisfied with being on the giving or receiving end of the bare minimum? What happened to a sense of fulfillment and joy and pure passion. Why are there no more long walks on the beach? How did we lose the spark, […]

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Time-Outs For Grown Ups

I don’t normally take a day off, but when I do I’m usually skipping down Main Street U.S.A. or stumbling along Las Vegas Blvd. However, due to the current affairs of the world, vacations for me have been sparse. My head feels bare without my mouse ears, and my taste buds long for a pineapple […]

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The Right Tool for the Wrong Job

It was the start of the summer of 2020. We were in full pandemic lock down mode and I had intense cabin fever. I was stuck in the house with a then 15 and 6 year old. The cold Wisconsin weather was finally conceding. Grass was getting greener, plants were popping through the soil and […]

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Lonely Customers Won’t Be Customers For Long

There is a fine line between being alone and loneliness. The moment at night when both kids are in bed, the husband is at work and even the dogs are snoring is my ahhhh moment. The silence truly is golden, it allows for my “me time “ and a chance to decompress, get my ducks […]

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Everyone Falls Down

Did you eat the leftover peanut buttery chocolate covered tree shaped delicacy? Did you impulse buy the gadget TikTok swore would change your life? Were you just a smidge late for the first meeting in 2022? I did and I was. And it’s ok.  Setbacks are not failures, they are simply the opportunity to try […]

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Put the “I” in Goals

The majority of the holiday hustle and bustle is coming to an end. This week we get a breather.  This is the week that if you are anything like me you are probably bloated, broke and burned out. This is the week where you look back at the past 365 days and say, “Where did […]

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Boiling Point

Water boils at 212℉. At this point you have a few options, reduce the heat and let it simmer. Stand back and watch it boil over.  Or remove the pot from the heat source to prevent any possible disaster. Most people have a boiling point as well, we have that point at which our lid […]

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It Could Have Been An Email

Nobody loves meetings. Most of the time they’re beneficial, but are they necessary? Sometimes, sure. But everytime? Hardly.  Having an overall theme or topic to the meeting helps it to stay on track while giving people an idea of what it’s about so they don’t just ramble on about things that aren’t relevant or productive […]

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Doctor’s Make the Worst Patients

Doctors make the worst patients, or so I’ve heard. I am not one, I don’t even play one on TV, but even without a PH. D. I fully grasp the concept that it’s more difficult to help or advise someone on something that they are usually experts in. I am the resident warranty process and […]

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