Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Sales

Are You an Interchangeable Vendor? (You Better Hope Not)

Last week, I had the pleasure of attending the National AAMCO Dealers Association Convention in Lake Tahoe. Yes, you should feel very sad for me. It was a terrible location, and rained the entire time. ☺ This five-day event was centered around celebrating the association’s 45th Anniversary and renewing a sense of commitment to the […]

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Do You Follow-Up or Follow-Through?

A few years ago when I moved to Charlotte, North Carolina to work with Jeffrey Gitomer I worked my tail off to connect with influential business and community leaders, to build a local reputation as a person of value, and to fill my sales pipeline with people with whom I have already established a friendly […]

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Easy Returns = Easy Sales

Six weeks ago, I ordered a performance engine chip for my summer toy. I was really excited at the prospect of increasing horsepower by 10%, which would bring my car to a whopping 181 hp (but, hey, this car is 21 years old…that was a big deal back then). I received the chip a few […]

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You've Got Questions. Captain Reman Has The Answers.

Embed from Getty Images Last week we received many topic suggestions and even more questions from our readers. I’m going to do my best to answer every single question over the next few weeks. If you’ve got more questions…keep them coming! Reader Question: Do you have a list of Sales no no’s? Worst thing in […]

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Show Up Prepared.

Woody Allen says, “80% of success is showing up.” Woody Allen is wrong. He should say, “Showing up will make you 80% successful.” It’s like getting to the 80-yard-line and then not scoring. It doesn’t count for much. And, it’s the equivalent of getting 80% of the way through your sales cycle and finding out […]

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If You Think It Sucks, It Sucks.

Last week my team and I flew to Dallas for the Showpower Expo, which was hosted by Transmission Digest and Undercar Digest. We also participated in the APRA Volume Transmission Remanufacturing Group meeting and plant tours of AER Manufacturing and Bishop International. I snapped a few photos at Bishop because I had never seen anything […]

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The Pizza Linen Sale

Note: I wrote this article while living in Charlotte, NC last year and, while it’s not new, it’s probably new to you, as I’ve never shared it with readers of Reman University. It has nothing to do with the automotive industry. Except that it has everything to do with the automotive industry. Read it, enjoy […]

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How to Elevate Yourself from Order-Taker to Salesperson

Every time you answer the phone, you have an opportunity and a choice. The opportunity: somebody is calling you because they need or want something. The choice: you can give them information or you can give them a reason to buy from you. Before you answer that next call, think “What’s my goal?” Hint: if […]

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13 Ways to Overcome the Stigma of Sales

In my last article, Reman University #46, I shared insight into the stigma of sales. I gave a grim overview of how salespeople are perceived by their prospects and customers. I hinted at how you can succeed despite and in spite of the negative reputation salespeople have earned themselves. And, I promised that I would give you […]

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The Stigma of Sales

There are two kinds of people in the world – cat people and dog people. Wait, no. That’s not the point of this article. There are two other kinds of people in the world – people who love sales and people who hate sales. And, then, there are those who hate salespeople and those who […]

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