Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Sales

Should You Leave a Voicemail?

I hear that leaving a voicemail for a prospect is a waste of time. I’m told that it’s much better to hang up and call back later in hopes of actually reaching your prospect. The argument is that nobody listens to voicemail anymore. Or, if they start listening, they delete it the moment they realize […]

Read More

Have You Heard of the Telephone?

The greatest sales tool ever invented is not social media. It’s not LinkedIn. It’s not NLP. It’s not SPIN Selling or some other formal sales process. It’s not Salesforce.com or other CRM software. It’s not the fax machine. It’s not the iPhone. And, it’s certainly not email. Those all are great tools, but they are […]

Read More

Hitting Your Sales Goal Is As Easy As 1-2-3…..4.

It’s the first day of a new month. Your manager has set a new number for your team to hit and the first thought to enter your head is, “wait – what about the GREAT month we just finished? Doesn’t that count for something?” I’ve had this thought run through my head many times as […]

Read More

Are You an Interchangeable Vendor? (You Better Hope Not)

Last week, I had the pleasure of attending the National AAMCO Dealers Association Convention in Lake Tahoe. Yes, you should feel very sad for me. It was a terrible location, and rained the entire time. ☺ This five-day event was centered around celebrating the association’s 45th Anniversary and renewing a sense of commitment to the […]

Read More

Do You Follow-Up or Follow-Through?

A few years ago when I moved to Charlotte, North Carolina to work with Jeffrey Gitomer I worked my tail off to connect with influential business and community leaders, to build a local reputation as a person of value, and to fill my sales pipeline with people with whom I have already established a friendly […]

Read More

Easy Returns = Easy Sales

Six weeks ago, I ordered a performance engine chip for my summer toy. I was really excited at the prospect of increasing horsepower by 10%, which would bring my car to a whopping 181 hp (but, hey, this car is 21 years old…that was a big deal back then). I received the chip a few […]

Read More

You've Got Questions. Captain Reman Has The Answers.

Embed from Getty Images Last week we received many topic suggestions and even more questions from our readers. I’m going to do my best to answer every single question over the next few weeks. If you’ve got more questions…keep them coming! Reader Question: Do you have a list of Sales no no’s? Worst thing in […]

Read More

Show Up Prepared.

Woody Allen says, “80% of success is showing up.” Woody Allen is wrong. He should say, “Showing up will make you 80% successful.” It’s like getting to the 80-yard-line and then not scoring. It doesn’t count for much. And, it’s the equivalent of getting 80% of the way through your sales cycle and finding out […]

Read More

If You Think It Sucks, It Sucks.

Last week my team and I flew to Dallas for the Showpower Expo, which was hosted by Transmission Digest and Undercar Digest. We also participated in the APRA Volume Transmission Remanufacturing Group meeting and plant tours of AER Manufacturing and Bishop International. I snapped a few photos at Bishop because I had never seen anything […]

Read More

The Pizza Linen Sale

Note: I wrote this article while living in Charlotte, NC last year and, while it’s not new, it’s probably new to you, as I’ve never shared it with readers of Reman University. It has nothing to do with the automotive industry. Except that it has everything to do with the automotive industry. Read it, enjoy […]

Read More