Sales

What are you asking?

Want to watch instead of read this article? Click to What are You Asking? When was the last time you took a course on selling? Or on attitude? When was the last time you provided SALES training to your staff? I’m talking about training that actually makes a difference in your ability to make a […]

Fix Cars. Sell Value.

Are you wondering how to sell value instead of price? You’ve come to the right place! I’m going to share a few tips we practice every day at our repair facilities to explain how we set our shop above the price wars. Watch the video here or keep reading. First, look at a sale as […]

Why the phone don't ring like it used to!

(And why it never really has) Prefer a video? Watch this article here. It’s no secret that things are different today. The economy stinks. Get over it. “In this economy…” has become the introduction to every rationalization for mediocre performance from every repair shop owner and manager I have talked to in recent months. “In […]

If a Picture's Worth 1000 Words, What's a Video Worth?

Your CSM is the worst possible person on the planet to put in charge of selling to your customers. (If you are a CSM, keep reading – I am not advocating replacing you…just giving you one more tool to help make selling easy). How do I know? Because I have been both a buyer and […]