My family recently hired a company, let’s call them ABC Siding, to put new vinyl siding on our house. In addition to that, the company we chose provided an excellent lesson in an extraordinary customer experience. During our initial meeting, the company was certainly “salesy”, they had a product to sell, and we had a […]
Read MoreWe work in a world of tools. Humans are distinctive from most other creatures on this planet by our ability to make and use them. The earliest advances in society are measured by the tools we built and used (fire, hand axes, spear throwers, the wheel, pottery and so on). The automotive industry is particularly defined […]
Read More“The pen is mightier than the sword,” I heard, and throughout my life this always sounded stupid to me. While some intellectual fool is over in the corner writing angry letters, a crazy fool can just come up from behind and stab you! It wasn’t until I did some actual reading that I learned what […]
Read MoreI have been working on a project for nearly a year or so now, and it may take a year or two from now before I complete it. I constantly like to keep myself busy because I honestly hate it when a project is finished. I’m happy when a project is done for literally 10 […]
Read MoreMy wife, 2 kids, Copper the dog, and I lived in our “starter home” for 17 years. It was a quaint, 3-bedroom Cape Cod with a fenced in yard that was beautifully landscaped…by my wife. But with every passing year, our home began to feel more and more quaint. We needed more space, and for […]
Read MoreIf you give a sales guy a lead, he’s going to ask for a phone number. When you give him the number, he’ll probably ask you for an email address. When you’re finished, he’ll ask you for a creative pitch. Then he’ll want to set a meeting to make sure he’s on the same page. […]
Read MoreEncountering a millennial in the workplace is pretty normal for most of us now depending on the industry. If you’re in a business that utilizes technology, then there’s a bigger chance you’re surrounded by millennials—or maybe you’re a millennial yourself. If you’re in the automotive or machining industry, it may be different. Regardless of your […]
Read MoreIt’s early. It’s quiet and calm—until suddenly it’s not. The hallway doors open, and a large, loud moving mass streams in steadily—and they’re coming my way. It’s the first morning of the tradeshow, and as the very definition of introverted, I’m steeling myself for a whole lot of uninterrupted human interaction for the next few […]
Read MoreSo much of success comes from setting goals for yourself – that’s nothing new. You write your goals down, make them SMART, share them, remind yourself what your goals are and which ones you’ve accomplished… but in navigating that “goal wilderness” there’s an audacious monster of a goal that you should not neglect: your BHAG […]
Read MoreTeamwork: cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. Through teamwork, we: Build trust Blend complementary strengths Foster creativity Maximize knowledge Encourage accurate solutions Raise motivation and morale A proud Philadelphian, I watched the rewards that can be […]
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