Arriving at a mood-lit hostess stand at a trendy fine-dining restaurant, excellence is an anticipated part of the experience. The simplicity of takeout pizza too, though more common place, has expectations that good and easy food awaits. As customers, we always carry expectations into a service or purchase experience, and regardless of how it goes […]
Read MoreI have never been very handy. Most of my youth was consumed with soccer and more soccer. I learned how to change my oil in high school and helped with some small projects around the house, but that was about it. As I have “grown up” and gained appliances, electronics, and properties, the desire to […]
Read MoreLocked in a staring contest with a blank Word document. A pile of unopened bills on your desk. Another new email notification. “How in the world am I going to get this done? How am I ever going to make it from point A to point B?” You’ve been there. I’ve been there. Whether at […]
Read MoreWhen I was a small child, my grandmother would frequently call my sister a boska, which roughly translates from Polish to English as being “bossy.” As a little sister, I’m here to verify that she was bossy and still is. Especially when I’ve had a particularly rough day at work, this memory sticks with me. […]
Read MoreIt’s been nearly eight months since myself and the catalog team set out to the task of rebuilding our online catalog from the ground up. When we embarked on the project, it almost seemed like an insurmountable feat. Where does one even begin when trying to build an entire application that is not only user-friendly, […]
Read MoreWe’re Making Some Changes Improvements. When you hear the word change, what do you feel? It’s always interesting to me that this one little word, “change,” evokes so much emotion (both positive and negative) from the recipient of the announcement. I’m very careful not to use the word at all when delivering news to employees. […]
Read MoreYour mid-morning cup of coffee is cold. Still drinking it? Why did it get cold? Is there a reason you won’t go heat it up? Lazy? Indifferent? Complacent? Complacency is sometimes the reason we accept things we can change. Though you may like, or at the very least tolerate, cold coffee, bear with me—this coffee […]
Read MoreCharlie “Tremendous” Jones often said, “You will be the same person in five years as you are today except for the people you meet and the books you read.” Books change everything. They contain the answers to questions you’ve been asking yourself for years. They contain new ideas, old truths, and growth opportunities…all for less […]
Read MoreI am a big fan of anything nostalgic. This includes lame corporate training videos. You know the kind: weird, cheesy, out-of-date, and circa 1990. Recently, I stumbled upon this gem from Blockbuster Video. I decided to watch it for a laugh, but holy cow did this training video actually have some pretty great sales advice. (Need […]
Read MoreI recently had the chance to attend a seminar called “Understanding How Emotions Drive Purchasing Decisions.” I have to admit while selling, I don’t give much thought to how the customer “feels” about a purchase. Of course, I want them to be happy with my service and the quality of our products, but how do […]
Read More
