You don’t have to be a baseball fan to appreciate the drama and history packed into a Cubs vs. Indians World Series. Many people tuned in, hopping on the bandwagon for the conclusion of a 108-year championship drought, and were treated to one of the best series in baseball’s long and storied history. Game 7 […]
Read MoreMost salespeople do not follow up. Most salespeople have lousy closing ratios. Don’t be like most salespeople. The key to becoming a huge success in sales is persistence and follow up. Just think about your kids. What’s their commitment to persistence when they want something from you? (think: candy bar at the grocery store, or […]
Read MoreService is a feeling. The reason why Good Eggs did such a good job at earning my loyalty (and my referrals; seriously, go to Good Eggs any time you’re near Door County, Wisconsin) is because of how they made me feel. (And if you missed last week, get caught up here.) They made me feel welcome. […]
Read MoreI’ve been standing in line for 30 minutes or so by the time I realize I may not get to eat breakfast today. I’m in line for, what I’ve been told, is the most amazing breakfast burrito on the planet. Apparently it’s no secret, because Good Eggs is packed. Imagine a Qdoba or Chipotle but […]
Read MoreI went to dinner with the Reman Wingman last week following several hours spent in our booth on a trade show floor. A bit tired and jet lagged, we were anxious to eat. The restaurant we picked wasn’t too busy, and a friendly hostess sat us almost immediately. Within minutes, our server approached to offer […]
Read MoreI’m a competitive guy and we have a highly competitive culture here. The Reman Wingman and Transmission Control still play soccer at a high level. The Remaniac and the King of Core & More have a push up challenge going for who brings on more new customers. The Trans Detective coaches high school soccer for […]
Read MoreYesterday was Captain Reman’s birthday. Between wishing him well and thinking about cake (because, let’s be honest, cake makes even an already great day better), I found myself thinking about Reman U. After all, this is pretty much where the “Captain Reman” name first came to be. But beyond the alter ego (and a pretty […]
Read MoreLast December, I bought a couple of sweaters online. One was for myself, and one was as a Christmas present for my brother. I ended up finding what I was looking for on two different websites – and I had two very different experiences. Website A was where I bought the sweater for myself (a […]
Read MoreData analytics. Sounds scary (or boring), right? Spotting trends isn’t as tricky as you might think and you’re probably already using insights from the numbers you look at every day. The digital age is here. Everything can be tracked – and if you don’t track it, you should. Your customers are telling you what they […]
Read MoreIf you were at the VISION Hi-Tech Training & Expo in Overland Park, KS a few weeks ago, you might have noticed a couple of things in our booth: Mad Pop-A-Shot basketball skills. An eager team of trans slingers ready to talk reman. New faces. While we are no strangers to a trade show floor, […]
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