Kentucky Fried Sales Chick, Author at REMANU

Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Don’t Worry, Be Happier

The Soft Touch of Service Recovery

Developing a Positive Perspective One Glimmer at a Time

Where’s The Damn Egg?

7 Ways to Onboard a Rockstar

When you hire a new guy or gal, your job isn’t done when they walk in the door. In fact, it’s just starting. A few weeks ago, Ben joined our Customer Loyalty Team. It’s been about a year since adding anyone new, so our onboarding process was due for revamping. So how do we ensure […]

Use Your Assets

Let me show you what I’m working with. Hold on there – get your head out of the gutter. But seriously, have you ever taken a personality test? There are all different kinds of quizzes out there that speak to the inner you. Some are used to qualify candidates for job interviews, and others sneak […]

4 Ways to Address Stress

Growl. That’s what I usually do when I get frustrated and hit a stress wall – until last week. Bill from our production team walked by my desk and did a double take because I was playing with what he thought was PlayDoh. After pulling out a can of Thinking Putty that a coworker surprised […]

Need an Extra Hand? Train One.

Ever feel like your day is incredibly busy and you could use one more set of hands in the office? Or another technician to support the general repair work you’ve recently started advertising? Sometimes it’s hard to even stop and think about making the time to hire and train a new employee. I recently felt […]

When the Going Gets Tough, the Tough Get Muddy.

The morning started with a slight tension in the air, the bite of a chilly summer Wisconsin morning cutting against the skin. As we emerged from our cars and came upon the site where we would do battle, the tension turned to excitement. Our fears became our courage and before we knew, we were all […]

Is Your Plan Mudder-Tough?

We’ve recently formed an ETE Tough Mudder team. What’s a Tough Mudder? A gruesome, 10-12 mile military-style obstacle course of pure pain that 8 of us have decided to tackle together. A team of all ages, background, sizes, personalities, and skill levels on a mission to finish this race as one crew. You might think […]

How Do You Rally?

Have you had a long hard week at work? Is your team tired and unmotivated by the time Friday creeps up? Rallying your troops is one of the hardest things to tackle as a manager and last week, that’s exactly the challenge I had to meet. After a busy week slinging transmissions, a group of […]

Forget Me Not.

We’ve all experienced a momentary lapse of memory at some point in our lives. Okay, maybe everyday. The eggs you needed to buy at the supermarket & didn’t, or the car you forget where you parked while inside. Worse yet, the business card of the biggest lead of your life misplaced under a stack of […]

Soft Skills Aren't Hard.

Have you ever changed cable providers? Being new to Milwaukee, my husband and I had the pleasure, or should I say displeasure, of searching for the perfect bundle this summer. Dread. Irritation. Disappointment. It seemed as if every call left us unsatisfied. “I just don’t know what to tell you lady. That bundle we offered […]

The Power of Likeability

Recently, I got the opportunity to attend a conference for AAMCO, one of our national customers. The weekend was packed full of educational speakers, a vendor expo, and plenty of networking time with the decision makers from many different shop locations. While all of these things were overall valuable to me as a vendor, I […]