Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Don’t Worry, Be Happier

Every day people are faced with situations that are completely out of their control, things they can not change, and obstacles that promise defeat.  A traffic jam when you’re already late, rain on your wedding day, a parts delivery that’s not showing up on the delivery date, and a customer that refuses to pay.  It […]

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The Soft Touch of Service Recovery

The only purchasing activity worse than car buying, is appliance shopping. The competing features are endless, the delivery takes eons, and the satisfaction doesn’t even come close to that of hopping in a new ride and taking off.  Our dishwasher broke five months ago. I despised the idea of hunting for a replacement so deeply […]

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Developing a Positive Perspective One Glimmer at a Time

Before the dawn of the internet, and specifically social media, we relied on our friends, television, and radio to fuel our pop culture vocabulary. Plastering positive sayings on our Lisa Frank binders in school, reading tagged overpasses while cruising, and mimicking our favorite celebrities gave us phrases such as: “You go Girl!”, and “Eat My […]

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Where’s The Damn Egg?

What happened to the magic, melting golden egg that oozed flavor and oil? It was once the best part of preparing that box of dehydrated chicken noodle soup mix.  The egg shaped vessel provided some semblance that I was actually consuming a chicken like product. I don’t get more soup without the egg. It doesn’t […]

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Fueled by Failures

Hello 2024!  With the chaoticness of the holidays behind us, many will start to plan for the upcoming year. Setting goals, strategizing, filling all those empty spaces in the crisp new planner. The promise of a fresh new year motivates and allows for a perspective not muddied by the previous year’s weakest points. However, as […]

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23 Minutes

Make the coffee, feed the dogs, get the kids to school. Travel to work, exchange morning pleasantries, head off to your designated work space.  In no time at all you have been a barista, a pet lover, a parent, a driver, a friend, and an employee. And your day has just begun!  We require a […]

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Clean Your Plate!

I am a planner, a list maker, a sticky note fanatic. There are notes scattered across bits of paper, and doodled in notebooks throughout our house. I have not one, but three calendars. Luckily the web based ones sync up. I always know what has to be done, but finding the right order can be […]

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Practice Makes Better

Try writing your name with your non-dominant hand.  It is likely sloppy, barely legible, and significantly larger than your normal script.  Now write your name with your dominant hand. Feels normal, looks clean, and requires almost no thought. You have practiced this skill thousands of times and have become the master of your own name.   […]

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What the FOG!

“Why is it only foggy in front of, and behind us?”  This is not the riddle of the day, but rather a very serious inquiry from an extremely inquisitive young man.  As you can probably guess, this morning’s walk to the bus stop was rather murky, almost down right spooky. Visibility was only allowing for […]

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Can You Hear Me Now?

The lack of effective communication leads to frustration.  Frustration leads to misunderstandings, heated interactions, and dead ends.  Communication is dependent not only on the speaker’s competency of their expression but also the ability of the recipient to accept and understand what is being said. Without one, or the other a barrier to effective communication is […]

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