Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Reman U articles

Telling Your Storyteller to Shut Up

Who doesn’t love a good story? Since the dawn of time there’s been that image of a roaring fire and a group seated around it, each with their own story to tell. The lives they’ve lived, the adventures they’ve journey upon, the funny anecdotes they’ve heard; humans are simply blessed with excellent memories which allows […]

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Odd One Out

Bob watched over the rim of a lifted coffee mug from the doorway of his office. Spread out before him was the 20-bay expanse of concrete floor and overhead mercury vapor lights that was the service department of the local dealership. Twin rows of overhead doors made up the outer walls feeding vehicles into the […]

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Trick or Treat

One of the best things about having a kid is experiencing and re-experiencing childhood wonder through their eyes. Last year, I passed on trick or treating with a 5 month old for his first Halloween knowing how obviously it would be a parent-driven candy hoarding event and how indifferent my son would be to the […]

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A General Never Blames His Troops

“A general never blames his troops.” It was a statement I needed to hear. I was a part of a very big, very important project that hadn’t turned out according to expectations. It wasn’t all my fault, but mistakes were made by many including me – and including the general. Up to this point, I […]

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Rut-Roh

Ever feel stuck, bored, stagnant, ineffective, lost, overwhelmed, or overall plain lackluster at work? Ruh-roh, you’re in a rut. Me too.  Not often mind you; I genuinely enjoy working, am optimistic by nature, have a great job, and a fantastic life. But…I do not always feel inspired by my work.  I do not always feel […]

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Winning a Person’s Time

This is my quest, to follow that starNo matter how hopeless, no matter how farTo fight for the rightWithout question or pauseTo be willing to marchInto hell for a heavenly cause As I heard the bells ring loudly one last time in the Chapel Dulcinea before I left for home, I stared down at a […]

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Remodel, Renovate, Redesign

Anyone who’s ever taken on a large home remodel knows the time, stress, money, unforeseen challenges, and people management that comes with the new look. The amount of time spent planning, strategizing, and anticipating simply cannot account for the mold that it turns out was under the floor or the delayed shipping on that tile […]

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Better and Faster, Better and Faster

Today’s story comes from a trip to the grocery store, the one with the parrot if that helps you connect to the tale.  Immediately I had a favorable impression of the checkout clerk, Aiden.  He had great posture, a smile on his face, and an energy about his work.  Our, “How are you this evening?” […]

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Why Do We Still Call it a Product Review?

I’ll come right out and state that this week’s RemanU may have less insights than what you have come to exapect and little to no call to action.  Regardless, I’d like to share my experience summary on a recent purchase… It was time to give mom back the push mower I borrowed 8 years ago (don’t worry she has […]

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The Aggressive Sale Doesn’t Sell

Cold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part of selling and building a customer portfolio. They can’t all stop. But what needs to, and needs to maybe twelve emails ago, are the many, many, many phone calls (and subsequent voicemails) and the dozens of “follow-up” emails […]

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