service

Service

Service: noun / sur vis / a helpful activity; help; aid; to do someone a service. Ignoring the December wind that whirl-winded around me making the leather collar of my jacket slap and sting my cheek, I slid the key into the lock of the walk-in service door at Hometown Motors. I had just been […]

Set it Right

My family recently hired a company, let’s call them ABC Siding, to put new vinyl siding on our house. In addition to that, the company we chose provided an excellent lesson in an extraordinary customer experience. During our initial meeting, the company was certainly “salesy”, they had a product to sell, and we had a […]

Serving Up the Unexpected

Can you recall the last time you were blown away by a terrific service recovery? I experienced two in one day last weekend. Each was remarkable and accomplished with a very different method. The first occurrence was at a wine bar, the kind where you get a glass and a card, and can self-serve wine […]