Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Make New Friends

Make new friends, but keep the old. One is silver, and the other gold. A circle is round, it has no end. That’s how long, I will be your friend. Hopefully, you read that in the same sing-song voice it was typed with. For anyone who has participated in Girl Scouts of America, this tune […]

Read More

The Burnout Blues

Burnouts aren’t just for muscle cars.  Chances are there is someone on your team that feels stuck in one spot, wheels turning, engine revving, just building up pressure until they blow up. Workplace burnout is real. It has damaging effects not only on your business but on your people.  Several years ago, after managing our […]

Read More

Ask Me No Questions, And I’ll Tell You No Lies

Little kids ask questions to learn. Remember the “why” phase? I do. Teens learn to not ask for permission, but rather for forgiveness. But only if they get caught of course. As adults, we question everything. Our children, and our spouses, customers, employees and even our superiors are the recipients of what seems to be […]

Read More

Do It. Then Do It Again.

Monday’s are for writing. Lunch is at eleven. Tacos are for Tuesdays.  Some may say that I am boring and rigid. That I lack excitement and spontaneity. None of that is true. However, I am routine and particular. It is these traits that build better habits and provide the ability to work efficiently both in […]

Read More

Training Wings

The path to independence is not a straight line, nor is it a synonymous journey for all. Some will ascend with ease. Others will fall from the nest and learn to flap their wings before they hit the deck. And then there are those that never learn to fly. They stay in the nest, dependent […]

Read More

Drying Rack Disaster

We learn from our mistakes, but only when we accept them. No one learns anything from being perfect all of the time. We fall and we get back up. We stumble and we get steadier. It’s not about the mistake that was made but rather what actions are taken after. To bury, deny, or blame […]

Read More

No Such Thing as Too Much Butter

This weekend I threw an epic graduation party for my daughter. I spent the better half of last week making lists, gathering necessities, cooking and baking. Everyone knows to arrive with empty bellies and a strong appetite. Thursday morning, I had one hundred and twenty cupcakes made and cooling but needed butter for the frosting […]

Read More

Fit And Function: Hire For Success

Graduation weekend is now behind us. Thousands of parents, grandparents, friends, and family watched as five hundred and twenty-two students closed the gap between childhood and adulthood. Some of these newly formed adults will go off to college or tech school, while others will venture out, unprepared, into the workforce. They have spent four years […]

Read More

Do What You Say and Say What You Do

Tom is dead. I killed Tom. It was not intentional, it was more of a potentially avoidable accident.  No, the police aren’t looking for me. There is not a manhunt underway. Tom is my son’s Tamagotchi. Last week I was tasked with pet-sitting the overly needy electronic pet. I promised to feed it, clean up […]

Read More

Fight Like A Girl

“Welcome to Parts R’ Us, what are you working on today”. The company name may be made up but I said those exact words as customers walked through the store’s door. Every day. All day. For a lot of days. Usually everything went smoothly. I sold spark plugs and starters, brake pads and batteries. I […]

Read More