I have been fired as the Mayor of “Villa de Sari.” It’s that time of year when I construct my Christmas village. My roads were set, the snow prepped for fluff. The power strips were hung and each plug had a designated mate. What started as a definitive plan soon changed. I was not prepared. […]
Read MoreThe abyss of the internet has given the entire population the ability to become investigators. From satellite maps to how-to videos, circuit court search engines to color-coded wiring diagrams, the information sought after is just a few clicks away. Gone are the days of the dewey decimal system, best guesses, and assumptions. No longer is […]
Read MoreIt’s that time of year again. No, not just the beginning of the holiday season but also the intrusive, barraging influx of political campaign ads. Between the texts, the endorsements on television and the non-stop phone calls, there is no way anyone will forget about their civic duty on Tuesday. Enough is enough. I have […]
Read MoreWords without action might as well be left unsaid. Broken promises, lack of change, and a void of commitment reduce “I’m sorry”, “I promise”, and “I guarantee”, to nothing but a bunch of haphazardly placed letters. Say less but do more. Actions speak louder than words. A lack of action will cause you to lose […]
Read MoreYour customer asks you a question and you don’t know the answer. Do you fake it til you make it? Do you talk your way around the request without actually finding a resolution? Do you dismiss them to a different department or representative? Or do you admit that you don’t know, use your resources to […]
Read MoreBrush your teeth, put your shoes on, do your homework! Be on time, answer that call, make the sale! As leaders, whether it be at home or in the workplace we tread a fine line. We are expected to hold our people accountable without acting as a controlling micro-manager. Every school morning is a battle. […]
Read MoreNo matter what you do you will never be able to make everyone happy. There will always be that person that is born just to live a life filled with disappointment. They will find fault in perfection. They will nit pick and nag even if you have fulfilled your promises. The soup is too hot. […]
Read MoreWhat is harmless, yet can kill you? Time. Time is priceless, however it has no cost. Time can stand still while flying by. Time is infinite, yet there is never enough. How we as service providers choose to spend our time, and our customers’ time, is crucial to the development of the business relationship. There […]
Read MoreHot, fresh, and ready? Nope! More like cold food that sat under the warmer for two hours and a backed up drive-thru producing a long wait time. Lowest prices, best selection, and high quality product? No way! Instead the shelves are sparsely filled with over priced questionable looking produce. As we discussed last week, creating […]
Read MoreDo you want peas or corn? NO! Put on your boots, it’s raining. NO! Here is the cookie you asked for. NO! If you have ever been graced by the presence of a two year old, you are sure to have been exposed to the “NO!” game. This is less about intentionally causing a hair-pulling […]
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