Brush your teeth, put your shoes on, do your homework! Be on time, answer that call, make the sale! As leaders, whether it be at home or in the workplace we tread a fine line. We are expected to hold our people accountable without acting as a controlling micro-manager. Every school morning is a battle. […]
Read MoreNo matter what you do you will never be able to make everyone happy. There will always be that person that is born just to live a life filled with disappointment. They will find fault in perfection. They will nit pick and nag even if you have fulfilled your promises. The soup is too hot. […]
Read MoreWhat is harmless, yet can kill you? Time. Time is priceless, however it has no cost. Time can stand still while flying by. Time is infinite, yet there is never enough. How we as service providers choose to spend our time, and our customers’ time, is crucial to the development of the business relationship. There […]
Read MoreHot, fresh, and ready? Nope! More like cold food that sat under the warmer for two hours and a backed up drive-thru producing a long wait time. Lowest prices, best selection, and high quality product? No way! Instead the shelves are sparsely filled with over priced questionable looking produce. As we discussed last week, creating […]
Read MoreDo you want peas or corn? NO! Put on your boots, it’s raining. NO! Here is the cookie you asked for. NO! If you have ever been graced by the presence of a two year old, you are sure to have been exposed to the “NO!” game. This is less about intentionally causing a hair-pulling […]
Read MoreBurnouts aren’t just for muscle cars. Chances are there is someone on your team that feels stuck in one spot, wheels turning, engine revving, just building up pressure until they blow up. Workplace burnout is real. It has damaging effects not only on your business but on your people. Several years ago, after managing our […]
Read MoreThis weekend I threw an epic graduation party for my daughter. I spent the better half of last week making lists, gathering necessities, cooking and baking. Everyone knows to arrive with empty bellies and a strong appetite. Thursday morning, I had one hundred and twenty cupcakes made and cooling but needed butter for the frosting […]
Read More“Welcome to Parts R’ Us, what are you working on today”. The company name may be made up but I said those exact words as customers walked through the store’s door. Every day. All day. For a lot of days. Usually everything went smoothly. I sold spark plugs and starters, brake pads and batteries. I […]
Read MoreThere is a fine line between being alone and loneliness. The moment at night when both kids are in bed, the husband is at work and even the dogs are snoring is my ahhhh moment. The silence truly is golden, it allows for my “me time “ and a chance to decompress, get my ducks […]
Read MoreWater boils at 212℉. At this point you have a few options, reduce the heat and let it simmer. Stand back and watch it boil over. Or remove the pot from the heat source to prevent any possible disaster. Most people have a boiling point as well, we have that point at which our lid […]
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