Issue #1, Published October 3, 2010 School is back in session. Each week, we’ll share an article and a video focused on helping you to do the one thing you want to do most – to make more money! Follow these tips and you’ll increase your conversions, increase your average ticket, increase your average weekly […]
Read MoreI distinctly remember coming home one day from kindergarten crying. I was embarrassed, I wouldn’t say anything for hours. That alone was enough to cause alarm as I have never been a crier, also I never shut up. They called me Brooke, as in a babbling brook that never stopped. We’ll save that story for […]
Read MoreI was watching TV with my Mother-In-Law the other night, and I found myself asking some questions aloud. We were watching Family Feud, and sometimes I am amazed by the answers on the board. I’m sure you’ve found yourself saying, “Who did they survey that thought that was the right answer?” Well, that is what […]
Read MoreRecently, I ordered new kitchen appliances from a local appliance store and experienced some of the worst customer service. Ever. How it started: We ordered our appliances and set our delivery date. We asked them twice to make sure these were not going to be on backorder. The sales rep confirmed, “Nothing is on backorder […]
Read MoreTo all the marketers, salespeople, corporations, SPAMers, advertisers, and vendors who contacted me this week I say to you now:THANKS FOR NOTHING! Actually, I should say, “No thank you!” for clogging my inbox with junk mail, SPAM, worthless advertising, and phony thank-you letters. But what I really want to say is, “You failed!” All that you’ve accomplished is that you pissed us […]
Read MoreThe entire process of purchasing a home is stressful. You start with the excitement of looking and hopefully finding your dream home. Then, you move on to the paperwork. Oh, the paperwork! You provide it, fill it out, probably provide some more. Then you hold your breath until you hear the magic words, “You are […]
Read MoreIn my very first Reman U article 5 years ago I shared a tale of my time in college working at a movie theatre. I did more than just sell nachos at that job, I also learned a few things! One day I came into work to find one of our assistant managers uninstalling the […]
Read MoreIt’s a challenge to make a statement that captures the stress of this Spring. In a few words, it’s a crazy time. And if ever there were a time to celebrate successful customer service stories, those that make a difference, even a tiny one, in someone’s day-to-day, in how much they spend, or in the […]
Read MoreIt’s issue 450 of REMAN U. I was hoping to do something special – a really momentous article, or maybe just one written by Captain Reman himself. But alas, it’s challenging times we’re in. I’m writing this from a table in my home; my son (the Taylor Swift fan) is eating oatmeal beside me in […]
Read More“Oh man, that angry customer Stanley that I just spoke to is back on my line. Who wants to deal with this?” “You should probably get a manager.” “Yeah, I could hear that call, sounded brutal.” Sound familiar to your shop or call center? It shouldn’t, it but probably does. The hot potato at your […]
Read More
