I celebrated a birthday this past week, and I’m floating somewhere in that spot after the last milestone most people are excited about and the uncertainty of some very adult things ahead of me. Seeing how I wasn’t looking forward to celebrating this year, (forever young is a thing, right?) and my birthday fell on […]
Read MoreWhere I work, 90% of all customer interactions are on the phone. Whether they’re looking to quote, buy, sell, return, or get some help, it happens on a phone call. And while phone etiquette and expectations seem pretty common sense, you’d be surprised the impact even the smallest thing makes. Like the greeting. I and […]
Read MoreAbout 3 weeks ago, I took a step away from my desk – and into a pair of steel-toed boots. While it wasn’t the first time I’ve worked in a pair of safety shoes in my professional lifetime, it was the first in the past 6 years of my current role. A 4:45 am alarm? […]
Read MoreI remember during my second interview asking my would-be-boss if it was something of an unspoken expectation that I be athletic or at least possess the desire to participate in the Tough Mudders, 5ks, and Warrior Dashes of the world. See, the office had distinct signs of competitive athleticism. From sports gear to prints of […]
Read MoreGrowing up, did Mom tell you that you were special? Do you have special skills? Yum, special sauce! Like paying special assessments? Part of a special interest group? Would you like to place a special order? Well, isn’t that special. And is being special a good thing? What about your business? Is it a specialty […]
Read MoreLife. Work. Family. What do these three things have in common? Probably a great many things come to mind: stressful, fun, difficult, loving, but I’d bet that TEAM isn’t at the top of your list even though teams are present in some shape or form in every aspect of our lives… unless you are a […]
Read MoreThere’s no denying that sometimes, if you want something done right, you should just do it yourself. Most hard working types who’ve gone through school or training with less than hard working types learn the old fashioned way just how unpleasant collaboration can be — when you end up doing the work yourself whether you […]
Read MoreI cry. I ugly cry. I get jealous. I get professional jealousy. I am short. I sell myself short. I procrastinate. I procrastinate on my dreams. I judge. I often judge quickly without the correct amount of information to do so. I eat donuts. I eat a lot of donuts. My hair does this thing […]
Read MoreWe’re Making Some Changes Improvements. When you hear the word change, what do you feel? It’s always interesting to me that this one little word, “change,” evokes so much emotion (both positive and negative) from the recipient of the announcement. I’m very careful not to use the word at all when delivering news to employees. […]
Read MoreYou’ve heard of them: millennials—the “kids” born in the vast spread between 1981 and 2000—always on their phones, always clamoring about how they’re special, how they’re going to change the world. And now they’re in the workplace. You know them. Maybe you’re one of them. Maybe one of them works for you. I must confess […]
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