Every time you answer the phone, you have an opportunity and a choice. The opportunity: somebody is calling you because they need or want something. The choice: you can give them information or you can give them a reason to buy from you. Before you answer that next call, think “What’s my goal?” Hint: if […]
Read MoreIn my last article, Reman University #46, I shared insight into the stigma of sales. I gave a grim overview of how salespeople are perceived by their prospects and customers. I hinted at how you can succeed despite and in spite of the negative reputation salespeople have earned themselves. And, I promised that I would give you […]
Read MoreI’m a firm believer in this quote by Charlie Tremendous Jones: “The only difference between where you are today and where you’ll be one year from now are the books you read and the people you meet.” Check out this list of my favorite sales books, and start reading a few of them yourself if […]
Read MoreThere are two kinds of people in the world – cat people and dog people. Wait, no. That’s not the point of this article. There are two other kinds of people in the world – people who love sales and people who hate sales. And, then, there are those who hate salespeople and those who […]
Read MoreETE REMAN’s founder, Sam Loshak, is known for his many insightful and pithy statements. In fact, we’ve come to dub his statements “Sam-isms.” One of Sam’s most frequent reminders to ETE’s leadership is “fish stink from the head.” What Sam means is that the worst smelling part of a dead fish is its head. But what […]
Read MoreLast week I shared strategies for making your New Year’s resolutions a reality this year. In case you missed that article, you can read it here. This week, I’ve decided to give you a little insight into what we’ve done here at ETE REMAN to get ourselves off to a great start in 2012. I […]
Read More// // // I’m tired of listening to people complain that, “New Year’s resolutions don’t work.” New Year’s resolutions work just fine – if you do the hard work necessary to make them work. There’s a difference between a wish and a resolution, but I think most people forget this fact. Most people create a list […]
Read MoreCandy canes. Christmas music on the radio. The first snowflakes of the season. Family winter vacations. With the holidays upon us, there are 1,000 things that can make you feel nostalgic. There are also about as many if not more that can leave you feeling anything but. Traffic. In-laws. Unhappy customers. Expensive employee mistakes. How […]
Read MoreAbout 90 days ago, we ran a LivingSocial promotion. Read about our early lessons learned to see the history of this experiment. Some quick stats: We sold 340 deals, and have seen about 150 redeemed. Of those 150 who’ve used their deal, we have seen 3 or 4 $1500 upsells where our customers have needed […]
Read MoreAdmit it: You’ve called in to a call center sometime in the last month, and you’ve heard some variation of this fantastic hold message: “Thank you for calling. Your call is very important to us.” That sucks! I’ll admit it: That was our hold message, and it will be for a few more days while […]
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