Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Reman U articles

Their Fault, Your Problem

Sometimes bad stuff happens. Maybe it’s an unexpected delay or an unavoidable accident. Perhaps it’s simply just a glitch in the system, or an unforeseen detour.  Things happen that may not be in your control. Regardless of any amount of preparation or planning. No matter how many times you have taken that route, or ordered […]

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Don’t Get Dumped!

Difficult to get a hold of. Unwilling to compromise. Half-truths, broken promises, and a general sense of dismissal. Causing feelings of unimportance and insignificance. No wonder you got dumped.  Our customers have other options. There are more fish in the sea, and the grass actually might be greener on the other side. Every time their […]

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Nurturing Growth

What happens when you plant a tropical plant in Wisconsin and “forget” to winterize it or bring it inside when the winter weather begins?  The plant was healthy. It was thriving in the warm summer sun. It was watered as directed and given the correct amount for food and fertilizer. It was even sung to […]

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Planning For Prosperity

I have been fired as the Mayor of “Villa de Sari.” It’s that time of year when I construct my Christmas village. My roads were set, the snow prepped for fluff. The power strips were hung and each plug had a designated mate.  What started as a definitive plan soon changed. I was not prepared. […]

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Effective Leadership: Know Your Audience

You better not cry. You better not pout. The Big Guy in the red suit is watching you.  Last week my college age daughter brought homework over. Being an incredible student and a self proclaimed bookworm, this is the norm. However this assignment was different. It required my input and answers. For her Adolescent Development […]

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The Bah-Hum “Bug”

Welcome to the season of festive lights, ugly themed sweaters, and the seasonal flu. We focus on spreading joy, laughter, all sorts of cheer, and of course, germs.  Surrounded by family and friends, coworkers and fellow shoppers, you are bound to come in contact with something unpleasant. Wash your hands, wear a mask if you […]

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Digging Deeper

The abyss of the internet has given the entire population the ability to become investigators. From satellite maps to how-to videos, circuit court search engines to color-coded wiring diagrams, the information sought after is just a few clicks away. Gone are the days of the dewey decimal system, best guesses, and assumptions. No longer is […]

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Campaign Crusades: When Enough Is Enough!

It’s that time of year again. No, not just the beginning of the holiday season but also the intrusive, barraging influx of political campaign ads. Between the texts, the endorsements on television and the non-stop phone calls, there is no way anyone will forget about their civic duty on Tuesday.  Enough is enough.  I have […]

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How To Lose A Customer In 10 Seconds

Words without action might as well be left unsaid. Broken promises, lack of change, and a void of commitment reduce “I’m sorry”, “I promise”, and “I guarantee”, to nothing but a bunch of haphazardly placed letters. Say less but do more. Actions speak louder than words. A lack of action will cause you to lose […]

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Average Is the New F

Fancy celebratory dinner that was only so-so. Service that is fair to middling. A “just ok” first date. There will not be a recommendation to your friends for a subpar restaurant experience. The average service level your shop subjected the patron to will not have a return customer. There won’t be a second date.   Stop […]

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