Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Trick or Treat

One of the best things about having a kid is experiencing and re-experiencing childhood wonder through their eyes. Last year, I passed on trick or treating with a 5 month old for his first Halloween knowing how obviously it would be a parent-driven candy hoarding event and how indifferent my son would be to the […]

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A General Never Blames His Troops

“A general never blames his troops.” It was a statement I needed to hear. I was a part of a very big, very important project that hadn’t turned out according to expectations. It wasn’t all my fault, but mistakes were made by many including me – and including the general. Up to this point, I […]

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Remodel, Renovate, Redesign

Anyone who’s ever taken on a large home remodel knows the time, stress, money, unforeseen challenges, and people management that comes with the new look. The amount of time spent planning, strategizing, and anticipating simply cannot account for the mold that it turns out was under the floor or the delayed shipping on that tile […]

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The Aggressive Sale Doesn’t Sell

Cold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part of selling and building a customer portfolio. They can’t all stop. But what needs to, and needs to maybe twelve emails ago, are the many, many, many phone calls (and subsequent voicemails) and the dozens of “follow-up” emails […]

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Putting Out a Dumpster Fire

A dumpster fire is the perfect visual metaphor for when things go spectacularly wrong. It’s happened to me not a few times in my work life: System outages preventing whole schools of students and educators from being able to do or access anything. A new operating system that doesn’t allow users to operate. A series […]

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Is Your Team Performing or Storming?

When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if it’s just a vague sense of something’s not quite right. It could be really bad, palpable even from a distance – there could be internal turmoil, talking behind colleagues’ backs (which is never as […]

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A Lot Can Happen in a Year

A year ago (tomorrow), was my last day at work before giving birth to my first child. I was planning on working from home the following week leading up to my due date, but I spent all of Memorial Day last year in the throes of contractions knowing I might not make it to that […]

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You Are Reading, So Let’s Get Engaged.

So, you are reading. Let’s get engaged! No, not that kind, I’m taken! Issue 407 will go down as one of my most successful pieces and one of the most engaged posts in REMAN U recent history. Maybe ever. I was highly encouraged, touched, and amused to hear the various ways REMAN U articles are […]

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Are You Reading This?

Hi! You are reading this. How meta. My name is Andee, The Rhythm of Reman, and I’ve been authoring, editing, and publishing for REMAN U for two and a half years now. We (read: I) send out an article every week, mostly on Thursdays. Our authors are all our own – people I work with […]

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You're A Poet: A Leadership Exercise

This morning at an off-site leadership training session, Captain Reman challenged his office managers and your loyal REMAN U writers to write a poem… about leadership… inspired by our natural surroundings at the Schlitz Audubon Nature Society. In a fashion consistent with his character, he didn’t tell us why we were doing this activity, just […]

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