Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Who Rules the World? Moms

By now you’ve probably encountered the New York Times “expose” about the strain the pandemic and changing work dynamics are having on moms. There’s a LOT of stories about it. I am a mom working from home during the pandemic, and I’ve been struggling. I’ve largely avoided talking directly about the pandemic in REMAN U. […]

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Same Mistakes Thrice

It’s all well and good to make mistakes and then learn from them. But sometimes we make the same mistakes over and over again. And sometimes, even though we’re aware we’re making those mistakes, we still do it. Anyone who’s ever questioned their repeated taste in romantic partner can throw me an amen! Tonight, after […]

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Tying Up Loose Ends

Approaching the end of last year, I think I attached a lot of meaning to starting a plan fresh in 2021. Come January, we’d see my plan through from start to finish. I did it last year, I can do it this year! (Of course, this ambitious planner in me forgot that I didn’t really […]

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What’s Your Pumpkin Spice Latte?

Fall is making herself known already this year. Parents around the country are doing some version of back to school, here in Milwaukee it’s sweatshirt weather, and on a walk with my son, he picked up the first red leaf – and to cap it all off, my husband, at the end of this same […]

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When People Move On

No matter how great the workplace, how great the coworkers, it’s a natural part of work-life for people to move on. Whether they upgraded positions, decided to do something new, or just needed a change, people leave. And sometimes they leave people behind. I’ve left places before, left colleagues and work friends and family. It’s […]

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Planning Will Make It Suck Less

“Planning will make it suck less,” he said to me, inspiring little confidence. A chaotic second half of the day loomed ahead of us. An as-of-yet unscheduled call, a number of follow-up items, a potential delivery, an article to write, dinner, and the unpredictability of a toddler. The day kind of sucked. Some days lend […]

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Cold Drink Cure

The evening was crashing down around us. There were seemingly no options that would allow even more than one member of our party to be happy. Most options were going to make most of the group, in fact, unhappy. It was 5 pm, still 90 degrees, and we quarreled in a piece of shade cast […]

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Take A Breath

My REMAN U crew has been busy this week. So busy that no one was able to write an article in time to go out today. I was going to send out an archive, but instead, I thought I’d use this as an opportunity to reach out via email and remind you, reader, to take […]

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Service in the Time of Quarantine

It’s a challenge to make a statement that captures the stress of this Spring. In a few words, it’s a crazy time. And if ever there were a time to celebrate successful customer service stories, those that make a difference, even a tiny one, in someone’s day-to-day, in how much they spend, or in the […]

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The Rhythm’s Guide to Being Out of Rhythm

You’re essential, and you’re out there, open, doing the work – or – you can work from a computer, which in this day and age means you can probably work anywhere. I’m the latter. I’m remote, my team is remote, and we carry on our roles as best we can (and sometimes better) from a […]

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