Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

leadership

Odd One Out

Bob watched over the rim of a lifted coffee mug from the doorway of his office. Spread out before him was the 20-bay expanse of concrete floor and overhead mercury vapor lights that was the service department of the local dealership. Twin rows of overhead doors made up the outer walls feeding vehicles into the […]

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You're A Poet: A Leadership Exercise

This morning at an off-site leadership training session, Captain Reman challenged his office managers and your loyal REMAN U writers to write a poem… about leadership… inspired by our natural surroundings at the Schlitz Audubon Nature Society. In a fashion consistent with his character, he didn’t tell us why we were doing this activity, just […]

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Fish Stink From the Head

ETE REMAN’s founder, Sam Loshak, is known for his many insightful and pithy statements. We’ve regularly refer to his statements as “Sam-isms.” One of Sam’s most frequent reminders to ETE’s leadership is “fish stink from the head.” What Sam means is that the worst smelling part of a dead fish is its head. But what Sam […]

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Slow to Hire, Quick to Fire

“Slow to hire, quick to fire” is one of the countless philosophies on how to staff a business.  As much as we have an official hiring policy here, it’s at the very least to hire slowly. Every candidate goes through a series of interviews with a variety of staff members, tours the office space, and […]

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Shop Management Lessons from Malcolm Brogdon & the Milwaukee Bucks

  This article is NOT about basketball. It’s about YOU. It’s about your shop. It’s about your business. And, arguably it’s about your life. It’s how about to get the most out of everyone you interact with. It just so happens that today’s lesson came from a basketball player. A professional one. A really famous […]

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Leaders on Leadership

In my observation of these things, leadership is obtained in one of two ways:  1. It is ambitiously sought.   I shall one day lead others!  I will educate and study leadership to qualify myself!   2. It is achieved: organically, accidentally, and oftentimes against your very will.   I work hard, help others, and set an example – Oh, yeah, I guess I […]

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The Mystical Art of Invisible Leadership

In the grand scheme of my life seemingly moments ago, I left my decade-long career in education to embark on the kooky ship of remanufactured transmissions with a spot on a marketing team. Few were surprised by the career change, but none were more buffaloed than I at the industry I found myself in. Transmissions? […]

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Power to the Peon

I had a conversation with my brother last night about his job and some struggles he is dealing with. As a project manager in the pharmaceutical industry, he’s a science guy. I’m a marketing gal, so you could say we see a lot of things very differently. He likes rules and structure. I’m a little […]

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Use Your Assets

Let me show you what I’m working with. Hold on there – get your head out of the gutter. But seriously, have you ever taken a personality test? There are all different kinds of quizzes out there that speak to the inner you. Some are used to qualify candidates for job interviews, and others sneak […]

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Alphabet Soup and Employee Engagement

Pop Quiz: What’s your business’ best asset? It’s OK. Take a minute to think about it. I’ll wait here. Got it? Is your best asset your state-of-the-art facility? Nope. How about that super-impressive-sounding equipment you just bought? Still no. Obviously, it’s your envy-inducing client list, right? Strike three, buddy.   It’s engaged employees.   Now, […]

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