Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

management

Choose Success: Getting By Isn’t Good Enough

John walks into your shop in hopes you can fix the issues their old reliable 200,000 mile vehicle is exhibiting. You perform an extensive inspection and discover that many components have been neglected over the years. The quote gets written and the customer is in shock. The suspension, brake system, and engine all need significant […]

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Service Engine Soon

Low fuel warning, low tire pressure, service engine soon, check engine light, the dreaded blinking check engine light. These are our vehicles’ brains telling us some things are not quite right. We can ignore it and put a piece of electrical tape over the troublesome light and hope for the best. Or we can fix […]

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The Power of Choice

Green light, go. Red light, stop. Yellow light, a choice to make, do you stay or do you go?  Many years ago, at a terribly designed intersection, I chose to make my left hand turn on a stale yellow light. Out of nowhere another car came barreling down the hill at an excessive speed. The […]

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Pardon Our Dust

Pardon our dust. Excuse us as we improve your experience. Please be patient while we work to enhance our systems.  Innovation, growth, and expansion are messy, but once the sweat dries and the dust settles there is a profound moment of elation and accomplishment. What started as an idea is now a tangible and functioning […]

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Propeller of Passion

Imagine you and a team of others are in a boat stranded in the ocean, the motor is broken and a slow leak has formed. You are the Captain, it is your job to get the crew to safety. Your group manages to stay afloat and on course by working together. Someone bails the boat, […]

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Don’t Get Burned: Documentation As Protection

It’s the time of year in the midwest that we emerge from our winter hibernation at the first glimpse of warm sunshine. The air no longer hurts to breathe, the breeze doesn’t feel like knives in your skin, and the chance of a debilitating snowstorm is slim.  We are pale and vitamin D deficient. We […]

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Sealing the Deal: Quote to Sell

Finding a company to purchase a high dollar item from, or a contractor to do a big job seems a lot like what I imagine online dating to look like.  Swipe left, swipe right. Running online searches to verify credibility, asking around to see if friends have ever utilized their services, triple checking to make […]

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Don’t Worry, Be Happier

Every day people are faced with situations that are completely out of their control, things they can not change, and obstacles that promise defeat.  A traffic jam when you’re already late, rain on your wedding day, a parts delivery that’s not showing up on the delivery date, and a customer that refuses to pay.  It […]

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Developing a Positive Perspective One Glimmer at a Time

Before the dawn of the internet, and specifically social media, we relied on our friends, television, and radio to fuel our pop culture vocabulary. Plastering positive sayings on our Lisa Frank binders in school, reading tagged overpasses while cruising, and mimicking our favorite celebrities gave us phrases such as: “You go Girl!”, and “Eat My […]

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Where’s The Damn Egg?

What happened to the magic, melting golden egg that oozed flavor and oil? It was once the best part of preparing that box of dehydrated chicken noodle soup mix.  The egg shaped vessel provided some semblance that I was actually consuming a chicken like product. I don’t get more soup without the egg. It doesn’t […]

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