I’ve recently gained a new perspective on silence. Silence is tremendously powerful. It’s demanded from a speaker in an auditorium giving a lecture. The silence we, as an audience gives to the speaker, is really, an incredible gift. We all collectively, as an audience of hundreds or sometimes thousands, give the speaker our attention. But […]
Read MoreMy REMAN U crew has been busy this week. So busy that no one was able to write an article in time to go out today. I was going to send out an archive, but instead, I thought I’d use this as an opportunity to reach out via email and remind you, reader, to take […]
Read MoreIt’s a challenge to make a statement that captures the stress of this Spring. In a few words, it’s a crazy time. And if ever there were a time to celebrate successful customer service stories, those that make a difference, even a tiny one, in someone’s day-to-day, in how much they spend, or in the […]
Read More“That’s a good problem to have.” Have you ever heard that one before? Of course you have, it’s a cliché familiar to almost everyone… but what does it mean? Are there really some problems that are bad while others are less bad or even good? Are these good problems more or less important to work […]
Read MoreHere’s what you need to make a facemask: Paper Towel Facial Tissue Hole Punch 2 Rubber Bands Step 0: Wash your hands and clean your workspace and tools with alcohol or hand sanitizer. Step 1: Layer your pieces. Make a “tissue sandwich” by placing a folded (or cut to size) tissue between two half sheets […]
Read MoreIn October, the honor of leading our marketing team was bestowed upon me. I have no formal marketing training, (no I don’t count the Bachelors of Business Administration – Mktg Major from 20 years ago) and not much in the way of design and mass communication skills. Wholly unqualified in a traditional evaluation, I brought […]
Read MoreSomewhere between midnight and the waking hour of a cold January Sunday night, Tom Morrow jolted upright in his bed. Surrounded by the complete darkness of his room, he brushed the long callous tipped fingers of his right hand through his hair while alert and shiny bird-like eyes shifted to the right, the left, and […]
Read MoreEver since my wife and I got our dog, Walter, 6 years ago, we’ve ordered his dog food off Amazon. It’s slightly cheaper than buying it at the store and delivered right to our door. We had never considered changing it up. There was no reason to. That is until last month when we decided […]
Read MoreI don’t have razor-sharp technical skills. I’m not the guy for writing dynamometer programs, developing analytics logic and dashboards or creating visually engaging communications. I’m kept around to strategize and make decisions. I’ve always liked to solve problems; in fact, I have an often-annoying tendency to seek and point them out. Presently few of us […]
Read MoreBefore the sun rose to spread mid-July warmth over the two-story farmhouse set on an 80-acre plot somewhere in middle Wisconsin, the seven-year-old occupant of a small second-floor bedroom was already awake. The skinny kid, Kenny with tousled dark hair, a farmer’s tan, and eager eyes, had nearly jumped into knee torn jeans, a T-shirt […]
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