Are you a procrastinator? I am in many circumstances! And in others I’m not. It’s all about how we define it. Is it a bad thing to wait till the last minute to really start cranking on stuff? I think it’s a bit of both. I’ve also come to understand that procrastination is a bit […]
Read MoreThe evening was crashing down around us. There were seemingly no options that would allow even more than one member of our party to be happy. Most options were going to make most of the group, in fact, unhappy. It was 5 pm, still 90 degrees, and we quarreled in a piece of shade cast […]
Read MoreInsights are often born out of frustration. I routinely urge my colleagues to pay attention to those moments of repetitive frustration and annoyance and use them to identify opportunities for improvement. Not all are actionable, but I find that most are, and the solutions can be simple. I’ve recently felt a growing disdain for the […]
Read MoreI’ve recently gained a new perspective on silence. Silence is tremendously powerful. It’s demanded from a speaker in an auditorium giving a lecture. The silence we, as an audience gives to the speaker, is really, an incredible gift. We all collectively, as an audience of hundreds or sometimes thousands, give the speaker our attention. But […]
Read MoreMy REMAN U crew has been busy this week. So busy that no one was able to write an article in time to go out today. I was going to send out an archive, but instead, I thought I’d use this as an opportunity to reach out via email and remind you, reader, to take […]
Read MoreIt’s a challenge to make a statement that captures the stress of this Spring. In a few words, it’s a crazy time. And if ever there were a time to celebrate successful customer service stories, those that make a difference, even a tiny one, in someone’s day-to-day, in how much they spend, or in the […]
Read More“That’s a good problem to have.” Have you ever heard that one before? Of course you have, it’s a cliché familiar to almost everyone… but what does it mean? Are there really some problems that are bad while others are less bad or even good? Are these good problems more or less important to work […]
Read MoreHere’s what you need to make a facemask: Paper Towel Facial Tissue Hole Punch 2 Rubber Bands Step 0: Wash your hands and clean your workspace and tools with alcohol or hand sanitizer. Step 1: Layer your pieces. Make a “tissue sandwich” by placing a folded (or cut to size) tissue between two half sheets […]
Read MoreIn October, the honor of leading our marketing team was bestowed upon me. I have no formal marketing training, (no I don’t count the Bachelors of Business Administration – Mktg Major from 20 years ago) and not much in the way of design and mass communication skills. Wholly unqualified in a traditional evaluation, I brought […]
Read MoreSomewhere between midnight and the waking hour of a cold January Sunday night, Tom Morrow jolted upright in his bed. Surrounded by the complete darkness of his room, he brushed the long callous tipped fingers of his right hand through his hair while alert and shiny bird-like eyes shifted to the right, the left, and […]
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