I recently returned home from a three-week family road trip. This was mostly a vacation but not entirely. Since I have been working from home since March, working from the road was fairly feasible. I coordinated to work about one third to one half time and take the appropriate amount of PTO to cover the […]
Read MoreMy friend Liz measured my height and waist last month at a party. It wasn’t just me it was all of us: Meg, Chad, Chuppa, Zack, Daley, we all got measured by this petite 5 ft woman and a measuring tape and charted everyone’s numbers on a chalkboard in her kitchen. For those of you […]
Read MoreAre you a procrastinator? I am in many circumstances! And in others I’m not. It’s all about how we define it. Is it a bad thing to wait till the last minute to really start cranking on stuff? I think it’s a bit of both. I’ve also come to understand that procrastination is a bit […]
Read MoreThe evening was crashing down around us. There were seemingly no options that would allow even more than one member of our party to be happy. Most options were going to make most of the group, in fact, unhappy. It was 5 pm, still 90 degrees, and we quarreled in a piece of shade cast […]
Read MoreInsights are often born out of frustration. I routinely urge my colleagues to pay attention to those moments of repetitive frustration and annoyance and use them to identify opportunities for improvement. Not all are actionable, but I find that most are, and the solutions can be simple. I’ve recently felt a growing disdain for the […]
Read MoreI’ve recently gained a new perspective on silence. Silence is tremendously powerful. It’s demanded from a speaker in an auditorium giving a lecture. The silence we, as an audience gives to the speaker, is really, an incredible gift. We all collectively, as an audience of hundreds or sometimes thousands, give the speaker our attention. But […]
Read MoreMy REMAN U crew has been busy this week. So busy that no one was able to write an article in time to go out today. I was going to send out an archive, but instead, I thought I’d use this as an opportunity to reach out via email and remind you, reader, to take […]
Read MoreIt’s a challenge to make a statement that captures the stress of this Spring. In a few words, it’s a crazy time. And if ever there were a time to celebrate successful customer service stories, those that make a difference, even a tiny one, in someone’s day-to-day, in how much they spend, or in the […]
Read More“That’s a good problem to have.” Have you ever heard that one before? Of course you have, it’s a cliché familiar to almost everyone… but what does it mean? Are there really some problems that are bad while others are less bad or even good? Are these good problems more or less important to work […]
Read MoreHere’s what you need to make a facemask: Paper Towel Facial Tissue Hole Punch 2 Rubber Bands Step 0: Wash your hands and clean your workspace and tools with alcohol or hand sanitizer. Step 1: Layer your pieces. Make a “tissue sandwich” by placing a folded (or cut to size) tissue between two half sheets […]
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