Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Reman U articles

The Gift of Distance

The other day my partner Meg and I took a long walk down 10th street on the south side of Milwaukee with a big package in our hands. It was a 3ft chocolate Tyrannosaurus Rex wrapped in gold wrapping paper for our good friend Johnathon. (He really likes dinosaurs.) When we arrived at his house, […]

Read More

The Rhythm’s Guide to Being Out of Rhythm

You’re essential, and you’re out there, open, doing the work – or – you can work from a computer, which in this day and age means you can probably work anywhere. I’m the latter. I’m remote, my team is remote, and we carry on our roles as best we can (and sometimes better) from a […]

Read More

Remanufacturing Our Mindset

No matter who you are or what role you play in the world it’s different now than it was two weeks ago.  By different I mean changed.  Change is difficult.  The change we face now is a crisis; a pandemic.  It’s disruptive, destructive, unpredictable, and scary.  What can we do?  Change with it as best […]

Read More

Essential and Exceptional

It’s issue 450 of REMAN U. I was hoping to do something special – a really momentous article, or maybe just one written by Captain Reman himself. But alas, it’s challenging times we’re in. I’m writing this from a table in my home; my son (the Taylor Swift fan) is eating oatmeal beside me in […]

Read More

Shake It Off

I’ve never liked Taylor Swift. (Bear with me.) When she first arrived on the music scene, she was a little bit country, and I was a lot-a-bit rock ‘n roll. As she got bigger and poppier, my musical tastes became more esoteric and indie (yes, I’m kind of a snob). I heard “Shake It Off” […]

Read More

Closure: Some Need it More Than Others

I have spent almost my entire adult life submitting applications to grants and art foundations in the hopes of one day making a decent film. It is a goal that I have yet to achieve in this life: a film, with a budget to get actors with strong chops and sets, and locations and the […]

Read More

Overwhelmed

I’m going to keep this short. I’m overwhelmed.  It’s Thursday, and I like REMAN U articles to go out around 2pm. My team and I have been in a groove getting articles to me BEFORE THURSDAY sometimes allowing me to schedule them and watch ’em roll out to the world at the pre-arranged time. Not […]

Read More

Hot Potato

“Oh man, that angry customer Stanley that I just spoke to is back on my line. Who wants to deal with this?” “You should probably get a manager.” “Yeah, I could hear that call, sounded brutal.” Sound familiar to your shop or call center?  It shouldn’t, it but probably does.  The hot potato at your […]

Read More

How to Catch a Fly

Sunlight and a warm breeze flowed leisurely through the open bay doors of Hometown Motors’ service department on the second Monday of June.  Wafting in on the breeze was the distinct aroma of bratwurst and burgers earning their stripes on the grill just outside the rear door. Combined with the hint of grilling onion, the […]

Read More

Do I Need the Fancy Tool?

Meta tagging, intuitive searchability, comprehensive workflow options… these things may or may not mean much to you, but I think we can intuit from the vocabulary that these are a part of a pretty fancy tool. It’s a tool I want. But is it a tool I need? Lost files, wrong versions, and slow collaboration […]

Read More