Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Show Them What You’re Made Of

Before I was the Siren of Support, I was a student of Sociology. And before that, I started life as the scion of Steve and Anne. My roles have changed as I have grown up. The decisions I have to make on a daily basis are more complex now than when my biggest worry was […]

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Call of Shame: Setting Standards for Success

We all know that coworker that skates by cutting corners because they are swamped but still kind of gets the job done? That bagger at the grocery store who sees that the line is seven deep and puts your bananas in the same bag as your canned goods. That phone rep when the internet goes […]

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Soothing the Savage Situation: Diffusion and Deescalation

“Welcome to (insert fast food restaurant name here), can I take your order” This was probably the 100th time I said those words that day. I was working drive-thru and it was busy. The lunch rush was in full swing but I remember this specific order.  “Yea, I’ll have a burger with the works, NO […]

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#ETEFAM

Deep rooted culture. Shared values. Common goals. Team work. Family. Friends. Commitment. These are just some of what makes us successful. When we hire a newb, we look so much further than the basis of, “Can this person do the job?” We bring people in who we’d like to have a beer with, someone that […]

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Bee Prepared

There are those people that can go with the flow, live in the moment, not fear the unknown. That person is not me. I am a planner. I have thought through all of the terrible, life threatening possibilities before stepping out of the house just to go to the store. I am usually so prepared […]

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Drive-Thru Disaster

I don’t normally eat fast food. But when I do, it usually leads to disappointment . For the past month a commercial from a big chain burger joint has been tempting me to try their new chicken sandwich. It looked amazing. It came with pickles. I’m a sucker for pickles. I managed to abstain, until […]

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Make New Friends

My go-to grocery store isn’t the biggest or the cheapest, but they make me feel like a friend. My car insurance likely isn’t the best rate out there, but my agent makes me feel like family. The dealership we just purchased two vehicles from doesn’t have the best selection, but the people were invested in […]

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See Something, Say Something

Inspiration comes from many sources. Today, mine came from a derailed lunch break.  I leave the house in what can only be described as pj’s. I’m rushed. No time for a shower, make up, or even a hair brush. I need buns, beer and sour cream. Birthday dinner is a mere 6 hours away. As […]

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How to Do Impossible Things

49 hours and 17 minutes ago, 13 of my peers and I were beginning a challenge that was physically and mentally impossible. Broken into teams of 2, 7 on each team, we were to follow orders and perform various dreadful movements at the command of Navy Seal Special Ops Veterans. We had all trained hard for […]

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What to Expect When You’re Expecting (A New Employee)

Babies are tiny, cute little miracles. They are innocent and adorable. But they’re not very smart. They have no experience; they haven’t learned yet. They are truly entry-level humans. They are fresh and new and need nurturing to develop. It is the responsibility of the parents, teachers, and community to teach. From ABCs to SATs, […]

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