Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Customer Service

Doctor’s Make the Worst Patients

Doctors make the worst patients, or so I’ve heard. I am not one, I don’t even play one on TV, but even without a PH. D. I fully grasp the concept that it’s more difficult to help or advise someone on something that they are usually experts in. I am the resident warranty process and […]

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Learn it and Live it: Core Values (Part 2)

With the holiday season right around the corner I can’t help but feel a tad closer to my ETE family. I loved hearing our team members share what the first two core values mean to them. Filled me up with warm fuzzies even more than a cup of hot cocoa can. So I can’t stop […]

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Learn it and Live it: Core Values (Part 1)

Issue #530 of RemanU brought you a discussion on core values. Specifically the purpose and the benefits of having them. For the doubters, or the nay-sayers, let me take a moment to prove to you, to show you that our team is stronger, more united and really does “get it”. How can you be so […]

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Chasing the Gold

Way back before I was sassy and loud, I was shy and well-behaved. I know, shocker. There was a day in third grade and the boy behind me kept pulling my hair. I ignored him for as long as I could but finally broke. I repeatedly whispered for him to stop which in turn just […]

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Show Them What You’re Made Of

Before I was the Siren of Support, I was a student of Sociology. And before that, I started life as the scion of Steve and Anne. My roles have changed as I have grown up. The decisions I have to make on a daily basis are more complex now than when my biggest worry was […]

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Call of Shame: Setting Standards for Success

We all know that coworker that skates by cutting corners because they are swamped but still kind of gets the job done? That bagger at the grocery store who sees that the line is seven deep and puts your bananas in the same bag as your canned goods. That phone rep when the internet goes […]

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Soothing the Savage Situation: Diffusion and Deescalation

“Welcome to (insert fast food restaurant name here), can I take your order” This was probably the 100th time I said those words that day. I was working drive-thru and it was busy. The lunch rush was in full swing but I remember this specific order.  “Yea, I’ll have a burger with the works, NO […]

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Drive-Thru Disaster

I don’t normally eat fast food. But when I do, it usually leads to disappointment . For the past month a commercial from a big chain burger joint has been tempting me to try their new chicken sandwich. It looked amazing. It came with pickles. I’m a sucker for pickles. I managed to abstain, until […]

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Make New Friends

My go-to grocery store isn’t the biggest or the cheapest, but they make me feel like a friend. My car insurance likely isn’t the best rate out there, but my agent makes me feel like family. The dealership we just purchased two vehicles from doesn’t have the best selection, but the people were invested in […]

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Reflecting on 500

I’m writing this from 30,000ft in the air on the trip my family was supposed to take exactly one year ago today. We didn’t go because, while we didn’t exactly know what was about to happen in the world, we knew things would get strange. But that’s a story for a different day, and, quite […]

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