Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

management

You're A Poet: A Leadership Exercise

This morning at an off-site leadership training session, Captain Reman challenged his office managers and your loyal REMAN U writers to write a poem… about leadership… inspired by our natural surroundings at the Schlitz Audubon Nature Society. In a fashion consistent with his character, he didn’t tell us why we were doing this activity, just […]

Read More

Fish Stink From the Head

ETE REMAN’s founder, Sam Loshak, is known for his many insightful and pithy statements. We’ve regularly refer to his statements as “Sam-isms.” One of Sam’s most frequent reminders to ETE’s leadership is “fish stink from the head.” What Sam means is that the worst smelling part of a dead fish is its head. But what Sam […]

Read More

Fire Your Center Manager

I know that’s a strong title, and an unfair one without qualification. I promise I’ll explain in detail just after I tell you about my last trip to Chicago. My wife and I took our two older daughters to Chicago for two nights of fun in the city. We interacted with the trendiest brands – […]

Read More

Slow to Hire, Quick to Fire

“Slow to hire, quick to fire” is one of the countless philosophies on how to staff a business.  As much as we have an official hiring policy here, it’s at the very least to hire slowly. Every candidate goes through a series of interviews with a variety of staff members, tours the office space, and […]

Read More

Shop Management Lessons from Malcolm Brogdon & the Milwaukee Bucks

  This article is NOT about basketball. It’s about YOU. It’s about your shop. It’s about your business. And, arguably it’s about your life. It’s how about to get the most out of everyone you interact with. It just so happens that today’s lesson came from a basketball player. A professional one. A really famous […]

Read More

Making a Bad Choice the Right Way

This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment… ultimately, […]

Read More

How to Draft Your Dream Team

Summer is slowly slipping into fall, bringing cooler weather, pumpkin spice flavored everything, and unequivocally most important: the return of football season. As it happens, more of my coworkers than not are avid some-kind-of-sports fans. This lends itself to some (mostly) friendly competition in the form of fantasy football leagues.   As is customary, to kickoff (pun intended) a […]

Read More

Take the Road Less Congested

It’s Thursday morning, and I’m running late for work. I scramble for my shoes, grab a banana for breakfast – don’t forget to feed the cat, oh, and remember to lock that door behind you! – I jump in my car and take off. So far so good: all the lights are green, nothing seems to be […]

Read More

How to Do Impossible Things

49 hours and 17 minutes ago, 13 of my peers and I were beginning a challenge that was physically and mentally impossible. Broken into teams of 2, 7 on each team, we were to follow orders and perform various dreadful movements at the command of Navy Seal Special Ops Veterans. We had all trained hard for […]

Read More

Leaders on Leadership

In my observation of these things, leadership is obtained in one of two ways:  1. It is ambitiously sought.   I shall one day lead others!  I will educate and study leadership to qualify myself!   2. It is achieved: organically, accidentally, and oftentimes against your very will.   I work hard, help others, and set an example – Oh, yeah, I guess I […]

Read More