Difficult to get a hold of. Unwilling to compromise. Half-truths, broken promises, and a general sense of dismissal. Causing feelings of unimportance and insignificance. No wonder you got dumped. Our customers have other options. There are more fish in the sea, and the grass actually might be greener on the other side. Every time their […]
Read MoreI have been fired as the Mayor of “Villa de Sari.” It’s that time of year when I construct my Christmas village. My roads were set, the snow prepped for fluff. The power strips were hung and each plug had a designated mate. What started as a definitive plan soon changed. I was not prepared. […]
Read MoreYou better not cry. You better not pout. The Big Guy in the red suit is watching you. Last week my college age daughter brought homework over. Being an incredible student and a self proclaimed bookworm, this is the norm. However this assignment was different. It required my input and answers. For her Adolescent Development […]
Read MoreWelcome to the season of festive lights, ugly themed sweaters, and the seasonal flu. We focus on spreading joy, laughter, all sorts of cheer, and of course, germs. Surrounded by family and friends, coworkers and fellow shoppers, you are bound to come in contact with something unpleasant. Wash your hands, wear a mask if you […]
Read MoreThe abyss of the internet has given the entire population the ability to become investigators. From satellite maps to how-to videos, circuit court search engines to color-coded wiring diagrams, the information sought after is just a few clicks away. Gone are the days of the dewey decimal system, best guesses, and assumptions. No longer is […]
Read MoreWords without action might as well be left unsaid. Broken promises, lack of change, and a void of commitment reduce “I’m sorry”, “I promise”, and “I guarantee”, to nothing but a bunch of haphazardly placed letters. Say less but do more. Actions speak louder than words. A lack of action will cause you to lose […]
Read MoreFancy celebratory dinner that was only so-so. Service that is fair to middling. A “just ok” first date. There will not be a recommendation to your friends for a subpar restaurant experience. The average service level your shop subjected the patron to will not have a return customer. There won’t be a second date. Stop […]
Read MoreAs we enter quarter four of 2022, we take the time to reflect on what’s working and what isn’t. Have we hit our quarter three goals? Succeeded in accomplishing all that was set out to do? Have we stopped doing what is holding us back in order to start doing what needs to be done […]
Read MoreThe true test of strength and agility is not defined by one’s bicep circumference. It is not measured in laps or touchdowns, miles or bench press weight. True strength comes from mindset, determination, and intentional actions that create a strong mental foundation. For those seeking guidance on this transformative path, resources abound, offering expert advice and […]
Read MoreYour customer asks you a question and you don’t know the answer. Do you fake it til you make it? Do you talk your way around the request without actually finding a resolution? Do you dismiss them to a different department or representative? Or do you admit that you don’t know, use your resources to […]
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