Welcome to the season of festive lights, ugly themed sweaters, and the seasonal flu. We focus on spreading joy, laughter, all sorts of cheer, and of course, germs. Surrounded by family and friends, coworkers and fellow shoppers, you are bound to come in contact with something unpleasant. Wash your hands, wear a mask if you […]
Read MoreThe abyss of the internet has given the entire population the ability to become investigators. From satellite maps to how-to videos, circuit court search engines to color-coded wiring diagrams, the information sought after is just a few clicks away. Gone are the days of the dewey decimal system, best guesses, and assumptions. No longer is […]
Read MoreIt’s that time of year again. No, not just the beginning of the holiday season but also the intrusive, barraging influx of political campaign ads. Between the texts, the endorsements on television and the non-stop phone calls, there is no way anyone will forget about their civic duty on Tuesday. Enough is enough. I have […]
Read MoreWords without action might as well be left unsaid. Broken promises, lack of change, and a void of commitment reduce “I’m sorry”, “I promise”, and “I guarantee”, to nothing but a bunch of haphazardly placed letters. Say less but do more. Actions speak louder than words. A lack of action will cause you to lose […]
Read MoreFancy celebratory dinner that was only so-so. Service that is fair to middling. A “just ok” first date. There will not be a recommendation to your friends for a subpar restaurant experience. The average service level your shop subjected the patron to will not have a return customer. There won’t be a second date. Stop […]
Read MoreAs we enter quarter four of 2022, we take the time to reflect on what’s working and what isn’t. Have we hit our quarter three goals? Succeeded in accomplishing all that was set out to do? Have we stopped doing what is holding us back in order to start doing what needs to be done […]
Read MoreThe true test of strength and agility is not defined by one’s bicep circumference. It is not measured in laps or touchdowns, miles or bench press weight. True strength comes from mindset, determination, and intentional actions that create a strong mental foundation. For those seeking guidance on this transformative path, resources abound, offering expert advice and […]
Read MoreYour customer asks you a question and you don’t know the answer. Do you fake it til you make it? Do you talk your way around the request without actually finding a resolution? Do you dismiss them to a different department or representative? Or do you admit that you don’t know, use your resources to […]
Read MoreNo matter what you do you will never be able to make everyone happy. There will always be that person that is born just to live a life filled with disappointment. They will find fault in perfection. They will nit pick and nag even if you have fulfilled your promises. The soup is too hot. […]
Read MoreHot, fresh, and ready? Nope! More like cold food that sat under the warmer for two hours and a backed up drive-thru producing a long wait time. Lowest prices, best selection, and high quality product? No way! Instead the shelves are sparsely filled with over priced questionable looking produce. As we discussed last week, creating […]
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