Your customer asks you a question and you don’t know the answer. Do you fake it til you make it? Do you talk your way around the request without actually finding a resolution? Do you dismiss them to a different department or representative? Or do you admit that you don’t know, use your resources to […]
Read MoreBrush your teeth, put your shoes on, do your homework! Be on time, answer that call, make the sale! As leaders, whether it be at home or in the workplace we tread a fine line. We are expected to hold our people accountable without acting as a controlling micro-manager. Every school morning is a battle. […]
Read MoreNo matter what you do you will never be able to make everyone happy. There will always be that person that is born just to live a life filled with disappointment. They will find fault in perfection. They will nit pick and nag even if you have fulfilled your promises. The soup is too hot. […]
Read MoreWhat is harmless, yet can kill you? Time. Time is priceless, however it has no cost. Time can stand still while flying by. Time is infinite, yet there is never enough. How we as service providers choose to spend our time, and our customers’ time, is crucial to the development of the business relationship. There […]
Read MoreHot, fresh, and ready? Nope! More like cold food that sat under the warmer for two hours and a backed up drive-thru producing a long wait time. Lowest prices, best selection, and high quality product? No way! Instead the shelves are sparsely filled with over priced questionable looking produce. As we discussed last week, creating […]
Read MoreHow do you want to be remembered when you’re gone? What will people say, what stories will be told? How do you define your own personal branding? I am not speaking of death, but rather of moving on, whether it be a different position, a new job all together, or even retirement. Will your departure […]
Read MoreDo you want peas or corn? NO! Put on your boots, it’s raining. NO! Here is the cookie you asked for. NO! If you have ever been graced by the presence of a two year old, you are sure to have been exposed to the “NO!” game. This is less about intentionally causing a hair-pulling […]
Read MoreThose leggings you wear day after day – comfortable, even with the holes. That dysfunctional relationship that you keep going back to – comfortable, even with the underlying trust issues. Sitting in the same office everyday, doing the same thing, the same way – comfortable, even though you stopped learning new things and lost your […]
Read MoreMake new friends, but keep the old. One is silver, and the other gold. A circle is round, it has no end. That’s how long, I will be your friend. Hopefully, you read that in the same sing-song voice it was typed with. For anyone who has participated in Girl Scouts of America, this tune […]
Read MoreBurnouts aren’t just for muscle cars. Chances are there is someone on your team that feels stuck in one spot, wheels turning, engine revving, just building up pressure until they blow up. Workplace burnout is real. It has damaging effects not only on your business but on your people. Several years ago, after managing our […]
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