One of the best things about having a kid is experiencing and re-experiencing childhood wonder through their eyes. Last year, I passed on trick or treating with a 5 month old for his first Halloween knowing how obviously it would be a parent-driven candy hoarding event and how indifferent my son would be to the […]
Read More“A general never blames his troops.” It was a statement I needed to hear. I was a part of a very big, very important project that hadn’t turned out according to expectations. It wasn’t all my fault, but mistakes were made by many including me – and including the general. Up to this point, I […]
Read MoreEver feel stuck, bored, stagnant, ineffective, lost, overwhelmed, or overall plain lackluster at work? Ruh-roh, you’re in a rut. Me too. Not often mind you; I genuinely enjoy working, am optimistic by nature, have a great job, and a fantastic life. But…I do not always feel inspired by my work. I do not always feel […]
Read MoreThis is my quest, to follow that starNo matter how hopeless, no matter how farTo fight for the rightWithout question or pauseTo be willing to marchInto hell for a heavenly cause As I heard the bells ring loudly one last time in the Chapel Dulcinea before I left for home, I stared down at a […]
Read MoreAnyone who’s ever taken on a large home remodel knows the time, stress, money, unforeseen challenges, and people management that comes with the new look. The amount of time spent planning, strategizing, and anticipating simply cannot account for the mold that it turns out was under the floor or the delayed shipping on that tile […]
Read MoreToday’s story comes from a trip to the grocery store, the one with the parrot if that helps you connect to the tale. Immediately I had a favorable impression of the checkout clerk, Aiden. He had great posture, a smile on his face, and an energy about his work. Our, “How are you this evening?” […]
Read MoreI’ll come right out and state that this week’s RemanU may have less insights than what you have come to exapect and little to no call to action. Regardless, I’d like to share my experience summary on a recent purchase… It was time to give mom back the push mower I borrowed 8 years ago (don’t worry she has […]
Read MoreCold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part of selling and building a customer portfolio. They can’t all stop. But what needs to, and needs to maybe twelve emails ago, are the many, many, many phone calls (and subsequent voicemails) and the dozens of “follow-up” emails […]
Read MoreRecently I picked up a great line from one of our customers. At the resolution phase of a warranty repair, he told me, “Ben, ain’t no such thing as perfect parts or perfect people.” This stuck with me and I’ve even parroted it a few times since. I understand this phrase’s meaning to be: we […]
Read MoreA dumpster fire is the perfect visual metaphor for when things go spectacularly wrong. It’s happened to me not a few times in my work life: System outages preventing whole schools of students and educators from being able to do or access anything. A new operating system that doesn’t allow users to operate. A series […]
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