Anyone who’s ever taken on a large home remodel knows the time, stress, money, unforeseen challenges, and people management that comes with the new look. The amount of time spent planning, strategizing, and anticipating simply cannot account for the mold that it turns out was under the floor or the delayed shipping on that tile […]
Read MoreToday’s story comes from a trip to the grocery store, the one with the parrot if that helps you connect to the tale. Immediately I had a favorable impression of the checkout clerk, Aiden. He had great posture, a smile on his face, and an energy about his work. Our, “How are you this evening?” […]
Read MoreI’ll come right out and state that this week’s RemanU may have less insights than what you have come to exapect and little to no call to action. Regardless, I’d like to share my experience summary on a recent purchase… It was time to give mom back the push mower I borrowed 8 years ago (don’t worry she has […]
Read MoreCold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part of selling and building a customer portfolio. They can’t all stop. But what needs to, and needs to maybe twelve emails ago, are the many, many, many phone calls (and subsequent voicemails) and the dozens of “follow-up” emails […]
Read MoreRecently I picked up a great line from one of our customers. At the resolution phase of a warranty repair, he told me, “Ben, ain’t no such thing as perfect parts or perfect people.” This stuck with me and I’ve even parroted it a few times since. I understand this phrase’s meaning to be: we […]
Read MoreA dumpster fire is the perfect visual metaphor for when things go spectacularly wrong. It’s happened to me not a few times in my work life: System outages preventing whole schools of students and educators from being able to do or access anything. A new operating system that doesn’t allow users to operate. A series […]
Read MoreSome people call me the ‘The Sprinting Hippo’ and I don’t mind it at all. I coach and play for a softball team during the summers, and, just like the noble hippopotamus that can reach top speeds of 30 mph (it’s true, look it up!), I am much faster than you might assume just by […]
Read MoreWhen there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if it’s just a vague sense of something’s not quite right. It could be really bad, palpable even from a distance – there could be internal turmoil, talking behind colleagues’ backs (which is never as […]
Read MoreIt’s not all right with me. Every now and then I’ll indulge myself and dip into the McDonald’s across from our office for a breakfast snack. I can’t be the only one out there jonesing for a hash brown patty! A funny thing happens each time I order: the sausage biscuit with egg is my jam and, of course, […]
Read MoreI’m hoping you can help me. I’d like to find the creator of the piece below. I’ve Googled every way I know how and I’ve struck out time after time. After a talk I delivered in Minneapolis last month, one of the audience members approached me and handed me a piece of paper. He simply […]
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